Priyadarshi .

Experience

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  Infosys

  Nov 2008 - Nov 2013

  Senior S/W Engg.

  Involved in customising Finacle product (Retail banking ) according to bank’s requirement during development.Preparing test cases , performing unit , SIT and UAT testing for sameInvolved in development and bug fixing.Lead module ‘Financial Consolidator (FC) and People soft general ledger (PSGL)’ in addition to handling other modules under Interfaces track.Developed several tools in UNIX platform for online monitoring of Interfaces used in bank.Analysis and R & D of some critical issues.Lead team of 4 people to resolve batch issuesClient Interactions.Coordinating between off-shore and onsite for issue resolution and technical clarification. Show less

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  Credit Suisse

  Nov 2013 - Nov 2022

  • Assist Trading desk in Singapore and Hong Kong with Front Office Application Support and EOD book closure issues. • Skilled in analysing Pnl and Risk queries raised by the Front office, Product controllers and Risk managers.• SME in Credit Risk IT Team for Risk generation applications/ Risk viewer/Spread marking system.• Assist development team on the releases through change management process.• Lead regional FOIT and Risk support team• Actively engage in Incident management process at the time of system failures, co-ordinate with Teams to ensure fast recovery of service. Once the service is restored, analyze and identify cause of production outages and articulate plans to improve stability.• Apart from usual BAU activities: o Built several tools in Team to reduce Toil items. o Automated several statistics reports in Python sent to higher management. o Created chatbot to automate user queries reducing recurring requests. o Responsible for Incident analysis across regions in my Team. The process improved overall quality of incidents raised and identified areas which needs to be focused and worked on. This led to reduction of around 28% (from Q1 2020 to Q4 2020) in total number of incidents raised. Show less Monitor closely for smooth working of Finacle Treasury Front Office System for all regions (America , EMEA and Asia Pac)Interact with traders, Product Control and Operations for any application queries.Monitor, Prioritize and resolve issues reported through Incident management tool.Monitor close of business activities Perform modifications, if required, after proper analysis. Light enhancements and managing their life cycle.Developed several Audit tools in UNIX platform for monitoring MAS (Monitory Authority of Singapore) critical activities. Show less

  • Risk Application and Front office Support for Structured Credit and Financing Desk

    Mar 2015 - Nov 2022

  • Application Analyst

    Nov 2013 - Mar 2015
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  Bank of America Merrill Lynch

  Nov 2022 - Dec 2023

  Application Support Analyst

  Application Production Support for Bank of America Global Banking Applications.ResponsibilityPart of IT production support team providing front-line technical support to end users responding to issues.Troubleshoot and resolve issues using advanced DB queries, programming skills, conduct root cause analysis, and identify mitigations/riskExperience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised on progress or challenges during the restoration period.Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting releases, software/hardware upgrades, server upgrades, etc.Assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restorationProvide on call support on weekends/holiday for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem managementCommunicate with all lines of business and management on the overall status and health of the application.Contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issuesSuggest and implement ideas for enhancing end customer experience. Show less

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  Qube Research & Technologies

  Dec 2023 - now

  Quantitative Technology Director