Rajat Kadiyan

Experience

• 

  Loblaw Companies Limited

  Oct 2014 - Apr 2015

  Replenishment Clerk

  1. Provided exceptional customer service2. Ensured accurate product scanning3. Executed company-directed promotions and programs4. Maintained product displays

• 

  Panorama Inn

  Jul 2015 - Jul 2016

  Front Desk Supervisor

  1. Ensure the highest level of guest service by exceeding guest expectations to build loyalty2. Oversee the daily operations of the Front Office, manage arrivals, departures, group and tour needs, along with balancing room inventory and achieving rate3. Coach and mentor the Front Office team by creating an environment of contagious learning and job fulfillment in a positive working environment in support of our Employee Engagement goals4. Provide active feedback to the Front Office team 5. Commit to guest satisfaction through consistent follow up on all guest satisfaction issues; delivering outstanding service recovery Show less

• 

  Coast Kamloops Hotel & Conference Centre

  Jul 2016 - Jul 2019

  Front Desk Agent
• 

  Riverland Inn and Suites

  May 2017 - Nov 2017

  General Manager
• 

  ReadyAtDoor

  Mar 2018 - May 2019

  Co-Founder

  ReadyAtDoor is a food delivery service that hopes to solve many of the issues unique to places like Kamloops that the bigger companies overlook. In addition to servicing all area's of the city like Westsyde, Valleyview, and Juniper where other services are not available - ReadyAtDoor is also focusing on supporting smaller local restaurants that makeup Kamloops' vibrant food scene rather than the large international chains.

• 

  Coast Oliver Hotel

  Apr 2019 - May 2020

  Director Of Operations
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  Travelodge by Wyndham Prince George Goldcap BC

  Jul 2019 - Sept 2020

  General Manager

  * Oversee successful operations of a 77-room union Hotel * Worked jointly with sales team and revenue management department to maximize topline revenue * Implemented strategic cost containment measures to ensure appropriate staffing, product and inventory levels were maintained * Led team to operational excellence and achieved AAA Diamond rating * Adhered to Wyndham brand standards by maintaining Quality Assurance score of 90%

• 

  Hyatt Place Prince George

  Feb 2020 - Jan 2021

  * Directed operations, financial performance, and guest services for 104-room select service hotel* Led pre-opening activities encompassing recruitment, training, brand alignment, marketing, safety and revenue generating strategies* Prepared regular financial profitability, and operational reports to Regional VP of Operations & Sales* Prepared monthly, quarterly, and annual forecasts for ownership * Conducted daily inspections to ensure brand standards and Guests & Staff safety* Led weekly team meetings and conceptualized strategies to remain on target* Worked with city to get Food License, Liquor License, Pool permit, and Occupancy permit* Worked with various vendors to setup hotel from IT & Furniture perspective Show less

  • General Manager

    Sept 2020 - Jan 2021

  • Opening Operations Manager

    Feb 2020 - Sept 2020
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  Orderbot Software Inc.

  Feb 2021 - Sept 2021

  Technical Account Manager

  • Gathering requirements from new/existing clients for customized features and successful integration of the software. • Managing agile sprints, grooming tickets (JIRA), and assigning tickets to designated developers. • Working with the AWS queueing lambda process, CloudWatch Management Console, SQL Database, API Swagger/Postman (JSON), and Kibana for support. • Creating Selenium Automations for common QA flows and debugging through the code to assist writing bug tickets for more clarification.• Building and maintaining relationships with clients to ensue success of the project with weekly meetings, budget updates, deadline updates, prioritization, support, and more. • Gained experience in communicating over different platforms for the remote experience (i.e. slack, google hangouts, teams, etc.) Show less

• 

  Paystone

  Jun 2022 - Feb 2023

  Technical Support Agent Tier 2

  • Provide/fix 2nd level technical support assistance for customer problems to minimize service impact• Manage support cases ensuring all issues are recorded, tracked, followed up, and resolved in timely manner• Perform merchant integration process as well as activation process• Perform root cause analysis of reported issues through offline investigation of device logs• Assist with escalations from Tier 1 support teams• Open escalations with engineering and development teams for newly discovered software bugs Show less

• 

  TLC Solutions

  Feb 2023 - Jun 2023

  Technical Account Manager
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  Travelodge Dawson Creek

  Jun 2024 - now

  Owner