Daria Antonova

Experience

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  Approche Sur Mesure

  May 2013 - Oct 2014

  E-commerce Customer Care Specialist

  Resolve customer journey issues for GUESS Europe, improve operations, and provide exceptional client support. Negotiate mutually beneficial agreements and address challenges between parties. Handle more than 100 requests per day to promptly address customer inquiries and concerns, ensuring satisfaction and fostering positive relationships.

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  Veeam Software

  Feb 2015 - Jun 2015

  Inside Channel Developer

  Maximize product coverage and introduce Veeam products and SaaS to SMB/Enterprise companies. Drive partnerships with hosting providers, managed services, and cloud providers. Develop a deep understanding of Veeam Software products and lead VCP/ProPartner programs. Target high-revenue partners, aggregators, and distributors. Manage accounts, forecast sales, and achieve MBOs with precision.

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  Inditex

  Jan 2016 - May 2016

  International Product Manager

  Drive sales across 100 stores in Russia, Ukraine, and Kazakhstan. Identify market opportunities, analyze trends, and update promotional strategies. Manage product development cycle from design to production.

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  The Juice Plus+® Company Europe GmbH

  Mar 2016 - Sept 2017

  Inside Sales Coordinator

  Strategically coordinate and enhance sales performance. Recruit, train, and manage a sales team. Achieve monthly targets. Develop Network Marketing and Online Sales strategies. Analyze customer needs, highlight product features, and overcome objections.

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  World Mastery

  Jan 2018 - Dec 2020

  Improve the entire Customer Success Back-Office, searching for automating and optimizing solutions to give the best e-learning services to more than 10,000 students in more than 160 countries worldwide. Those services include Service Desk, Recovery, Engagement, Community and Customer Journey Mapping, redesigning, improving, and optimizing the Customer Journey and Customer Onboarding for our on-demand online courses and SaaS Service. Managing to reduce the number of incidents and churn, raising the self-recovery rate, and achieving better NPS and high NetEasy results. Show less Cultivate relationships and maintain quality communications with clients for maximum retention. Prospect 120 potential customers weekly through various channels, achieving a solid 14% conversion rate. Showcase product features, address technical details, and overcome objections to secure sales. Exceed sales targets by 130% while staying updated on product knowledge. Monitor and amplify sales pipeline, prepare pricing strategies, and enhance profitability. Liaise with clients to identify needs, grow accounts through cross-selling, and deliver exceptional customer service. Show less

  • Customer Success Team Leader

    Jul 2020 - Dec 2020

  • Inside Sales Team Leader (EMEA, LATAM, APAC, CUSA)

    May 2019 - Jul 2020

  • Senior Inside Sales Representative

    Jan 2018 - May 2019
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  Tripadvisor

  Nov 2020 - Aug 2021

  Business Development Manager

  ▪️Strategic Partnerships: Cultivate and manage strategic partnerships with key stakeholders in the travel industry to expand TripAdvisor's market presence and enhance its offerings.▪️Revenue Generation: Drive revenue growth through the development and execution of innovative business models, including premium listing services, advertising solutions, and other monetization strategies.▪️Market Analysis: Conduct in-depth market analysis to identify emerging trends, competitive landscapes, and customer preferences, informing strategic decision-making and market positioning.▪️Relationship Management: Establish and maintain strong relationships with existing and potential partners, serving as a trusted advisor and liaison to ensure alignment of objectives and mutual success.▪️Performance Optimization: Implement data-driven approaches to track performance metrics, evaluate the effectiveness of business development initiatives, and optimize strategies for sustainable growth and profitability. Show less

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  Heycar

  Sept 2021 - Aug 2023

  Customer Success Lead

  ▪️Participate in sales strategy and develop new projects to enhance the Brand visibility, business volume, costs reduction and profitability nationally.▪️Participate in pricing, discount management, and target setting for profitability planning. Managing revenue targets, costs and revenue forecasting.▪️Preparation of monthly, quarterly and annual Sales and CS OKRs.▪️Lead a multicultural team of 5 CS Managers.▪️Develop and execute incentive programs, promotional activations, and branding projects for key accounts.▪️Create reporting including monthly, quarterly and annual Sales and CS reports with actionable insights, and biannual reviews.▪️Oversee customers' payment control and manage contracts and agreements.▪️Processes and customer operations optimisation. Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organisational processes and the use of departmental resources and revenue.▪️Coordinate and collaborate with different departments (Marketing, Finance, IT, etc.) to enhance customer satisfaction and improve the value proposition. Contact with external partners and stakeholders. Show less

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  Amazon FBA Private Label Retailer

  Sept 2023 - Dec 2024

  Entrepreneur - Private Label Manager

  It's a personal side project.▪️ Oversee the end-to-end process of private label product development▪️ Identify market opportunities and conduct product research▪️Source suppliers and negotiate contracts▪️ Manage inventory and optimise product listings▪️Implement marketing strategies, monitor sales performance and maintain profitability targets

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  EF English Live

  Jun 2024 - now

  Sales Manager Italy