Taylor Webb

Experience

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  Solix Inc.

  Nov 2021 - Dec 2024

  Technical Support Specialist

  •Provide frontline technical support to end-users via phone, email, and ticketing systems, consistently meeting or exceeding service level agreements.•Authorize access for agents to secured databases using advanced programs including Cisco AnyConnect Secure Mobility Client, Citrix Gateway, and SecurePassPlus.•Support agents in account management tasks including the creation of new accounts, password administration, security question setup, and account unlocking procedures, ensuring smooth operational continuity and adherence to security standards. Show less

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  Towson University

  Aug 2023 - now

  Resident Assistant

  •Foster an inclusive and welcoming atmosphere at Towson University and provide a nurturing environment where students could explore personal growth, develop intercultural understanding, and embrace the value of education.•Assess the social, educational, personal, and community needs and interests of residents in order to design and implement opportunities that meet those needs. •Adhered to Towson University policies while consistently exemplifying positive, professional, and inclusive behavior, contributing to the enrichment of the residential community, and fostering a supportive environment for student success. Show less

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  U.S. Army DEVCOM C5ISR Center

  Jun 2024 - Jan 2025

  Computer Science Intern

  Secret Security Clearance• Researched and implemented adversarial attack algorithms to evaluate their effectiveness and identify vulnerabilities in machine learning models.• Conducted hyperparameter searches and optimized configurations to enhance model performance, documenting processes for reproducibility.• Developed and executed optimization strategies to improve the success rate and efficiency of adversarial attacks, contributing to overall project objectives.

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  Department of Computer and Information Sciences at Towson University

  Aug 2024 - now

  Lab Administrator

  • Provide technical support to students, faculty, and staff through in-person assistance, resolving issues related to software installations, technical questions, and network access.• Assist faculty with troubleshooting and technical issues in labs and classrooms, ensuring minimal disruption to academic activities.• Deliver software installation services, network service access, and PC display setup to facilitate seamless operation of lab and classroom environments.

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  Space Telescope Science Institute

  Jan 2025 - Jan 2025

  Astro Scholars Intern

  • Researched UV telescope technologies for detecting extraterrestrial life beyond our solar system, deepening expertise inastronomy and Python programming for data analysis and visualization.• Explored astrophysics concepts and collaborated with scientists and peers to gain insights into the work of astronomers whilecontributing to research on NASA’s Habitable Worlds Observatory.