Babajide Amure

Experience

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  Index Computers

  Jul 2007 - Oct 2008

  Network & System Technician

  • Managed the daily operations and maintenance of local area networks (LAN).• Installed, configured, and maintained system hardware and software to ensure optimal performance.• Performed troubleshooting, diagnostics, and repairs on computer systems and network equipment.• Conducted routine system audits to identify and resolve potential issues proactively

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  9mobile

  Aug 2013 - now

  • Deliver an exceptional customer experience by providing personalized product recommendations and support.• Assess customer needs to recommend suitable products and services, ensuring satisfaction and long-term engagement.• Conduct product demonstrations, promotions, and activations to enhance brand awareness and drive sales.• Engage in outbound marketing efforts to identify and convert new sales opportunities.• Handle cash transactions and deposits in compliance with operational control standards.• Maintain and update customer databases to ensure accuracy and reliability for targeted marketing and service delivery Show less • Managed inbound customer inquiries, providing prompt and professional resolutions to enhance customer satisfaction.• Routed complex issues to appropriate units through defined escalation channels for efficient problem-solving.• Accurately documented and captured customer interactions using approved software and escalation protocols.• Educated customers on new products, services, and initiatives to improve engagement and product adoption.• Maintained adherence to assigned shift schedules, ensuring availability and operational efficiency.• Processed customer compensation requests using the designated compensation portal in alignment with company policies. Show less

  • RETAIL ADVISOR

    Mar 2021 - now

  • GEEK FORCE EXECUTIVE

    Jun 2019 - Feb 2021

  • Customer Care Executive

    Aug 2013 - May 2019
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  Batikash

  Jan 2025 - now

  JUNIOR FRONTEND DEVELOPER

  • Assist the frontend development team in implementing features and functionalities under the guidance of senior developers.• Participate in code reviews to learn best practices, improve code quality, and ensure adherence to coding standards.• Collaborate with backend developers to integrate frontend components with server-side logic.• Support in optimizing frontend applications for speed, responsiveness, and scalability.• Assist in diagnosing and resolving bugs, including issues related to browser compatibility and responsiveness.• Learn from and share knowledge with team members to foster a culture of continuous learning and improvement.• Assist in creating and maintaining technical documentation for frontend code and processes. Show less