Gabriel Izvoranu

Experience

• 

  Zara

  Feb 2014 - Aug 2015

  Sale Associate

  • Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards• Using up-selling and cross-selling techniques in order to reach our daily targets• Maintaining the shop image and cleanliness of the section

• 

  Zara

  Aug 2015 - May 2018

  • Assisting the manager in organizing, planning and implementing strategy • Coordinating retail store operations • Analyzing the KPI’s of the store (Unit per ticket, Avg price, Avg basket, Conversion rate) and setting a weekly action plan for improving the KPI’s• Monitoring inventory and ordering merchandise based on demand / Research competitive products and analyze consumer behavior to ensure store meets and exceed client expectations • Coach and support new and existing Sale Associate / Act as store’s representative and set an example for the staff• HR responsible in terms of scheduling, leave planner, coaching, in-store trainings with a headcount of 40 team members• Nominating the employees for the HO training Show less • Carrying out Company`s goal through positive and effective communication with customers as well as efficient operation of the store • Provide to the Store Manager with the information required to keep the shop in top running order, from ordering inventory and processing sale to generating cash reports and responding to customers concerns and complains• Responsible of Tempe and handling commercial visits • Following up on the process of solving customers complains • Monthly calendar with topics for Japanese meeting• Conducting On-board checklist for the first days of joining and mentoring new joiners for the entire probation period• Ensuring all employees are aware and using sale techniques (Cross-selling, Up-selling, offering alternative) Show less

  • Assistant Manager 1

    Feb 2017 - May 2018

  • Assistant Manager 2

    Aug 2015 - Feb 2017
• 

  Zara

  May 2018 - Apr 2019

  Operation Manager

  ⦁ Stock organization in terms of capacity, active and passive stock, simple stock implementation, PVP and sale pricing ⦁ Implementing on a store level RFID and Manual Inventory ⦁ 25R results by analyzing the report on a weekly basis and having an action plan for a better result⦁ Operation team performance, schedule, leave planner and trainings⦁ Planning sale preparation activities ⦁ Having a good communication with the Commercial team and being align at all time⦁ Communication with Consigna team in terms of 26 receiving, destocking, pricing and materials needed for the store ⦁ Shipment preparation and receiving and doing a proper plan in advance ⦁ Responsible of RFID devices and maintenance on a store level⦁ Manage the preparation and maintenance of the store Show less

• 

  Kurt Geiger

  May 2019 - Jun 2019

  Assistant Manager
• 

  Inditex

  Jul 2019 - Mar 2020

  Department Manager
• 

  Polo Ralph Lauen

  Mar 2020 - Mar 2024

  Supervisor
• 

  Ralph Lauren

  Mar 2022 - now

  • Store Manager

    Mar 2024 - now

  • Department Manager

    Mar 2022 - Mar 2024