Mariana Arce

Experience

• 

  A Mano Paraguay

  Mar 2014 - now

  Desarrollador de eCommerce

  Designed and managed the home décor store's e-commerce platform as an adaptation measure during the pandemic.

• 

  TripMasters

  Jun 2016 - Jan 2018

  Fullfilment

  -Managed the Car Rental department for European destinations.-Provided constant Customer Support through emails and phone calls.-Assisted as the main liaison between the Car Rental vendors and the company.-Helped the Payments Team during high season by using the online monetary transaction software.

• 

  JCI (Junior Chamber International)

  Jan 2018 - Apr 2023

  -Acted as the main point of contact between JCI and the organizing committee of five annual conferences and two annual board meetings.-Designed event programs to ensure user engagement, with an overall increase in participation of 200%.-Managed three event platforms (Cvent, Swapcard, and JVC), participating in the design and implementation of the JVC platform for JCI.-Cross-team collaboration with the finance team to ensure budget formulation, management, and monitoring.-Pivoted four regional conferences from an in-person format to an online and hybrid format, as well as an annual World Congress, resulting in total revenue of $325,000.-Created SOPs for 12+ projects in the Events Department.-Organized events in 12+ countries to maximize multicultural experiences for users, while managing 50+ international vendors.-Supervised organizing committees in charge of executing conferences and congresses.-Hired and supervised a team of two events managers and one program manager. Show less -Served as the main liaison for the Travel Agency (Key Travel) to book all the Board of Directors and Staff flights.-Managed accommodation, flights, and local transportation lists for Area Conferences and World Congresses.-Served as the main liaison between JCI and all event venues.-Supported the Events Director in developing, organizing, and managing information, event content, and support materials for various conferences, meetings, programs, or events.-Managed online registrations for 10 events per year through an Events Platform.-Attended in-person events: two regional conferences and one world congress per year. Show less

  • Senior Events Manager

    Nov 2019 - Apr 2023

  • Events Assistant

    Jan 2018 - Nov 2019
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  RELX International

  Jan 2023 - now

  Senior Sales Specialist

  -Manage assigned clients using customer-focused selling techniques and relationship development.-Continuously engage with existing clientele through regular meetings, ensuring strong and evolving relationships that proactively address shifting client requirements.-Represent the company at tradeshows and community organizations and events to enhance image and involvement, as well as develop referral sources.-Maintain sales documentation to track performance and assist in future sales efforts.-Develop customer-focused proposals and powerful presentations to link the company product portfolio to identified client needs.-Assist with preparing client legal documents and packaging materials for approval by each Government Office. Show less