Keyra Knowles

Experience

• 

  CNA Insurance

  Jan 2003 - Dec 2003

  CNA Insurance

  Performed a wide range of administrative duties. Received inbound and outbound calls resolving billing issues. Provided superb customer service, billing issues, explanation of benefits, calculating rates and plan summaries.

• 

  Travelers

  Dec 2003 - now

  Directs a team dedicated to Quality Assurance reviews of business units within the Business Insurance Operations. With limited supervision, will drive resolution of problems, changes in strategic direction, optimize operational effectiveness, effectively communicate, ensure compliance and quality, drive for productivity, train and educate as needed, facilitate system changes and rollouts, and act as the primary tactical liaison between Quality Assurance and each market Operations representative. Supervise a team within the QA organization and responsible to provide coaching, development, direction, ensure high performance, while striving to achieve objectives. Show less Hiring, leading, and directing a team that supports a mix of operational functions within Business Insurance Learning & Development. Expected to collaborate with business partners and internal staff to identify cohesive processes, training needs, assess quality/performance standards and ensure priorities are responsive to achieving business goals. Assures all related activities are delivered in a manner consistent with customer service and expense management focus. Manages a team of approximately 10-12 staff who are hybrid/virtual. Show less Hybrid Role: Project Management: Provide consulting, analytic, learning and development support to business leaders in the execution of major projects and initiatives to enable achievement of the business plan. Continuous engagement as project lead to develop and execute plans. Identify opportunities for operational efficiencies and for understanding the implications of changing business conditions, while ensuring compliance. Leadership: Hiring, leading, and directing a team that supports a mix of operational functions within Business Insurance Learning. Manages a team of approximately 8-10 staff who are hybrid/virtual. Show less

  • Quality Assurance Director

    Jan 2023 - now

  • Operations Manager

    Apr 2022 - Jan 2023

  • Senior Field Support Consultant - Team Lead / Project Management

    Apr 2020 - Apr 2022

  • Field Support Consultant - Project Management

    May 2013 - Apr 2020

  • Senior Technical Account Manager

    Oct 2006 - May 2013

  • Account Manager Underwriter

    Dec 2003 - Oct 2006