Emily Burns

Experience

• 

  Tesco

  Jul 2016 - Nov 2018

  Customer Assistant

  As a customer assistant, I gained a lot of experience operating a till and handling money by doing daily cash counts. However, my main position was behind the deli counter, where I had the responsibility of using dangerous machinery accordingly (such as slicers and ovens), organising the preparation of food and working well within different teams whilst providing excellent customer service to the general public.

• 

  VisitScotland

  Mar 2020 - Jun 2021

  Seasonal Advisor

  I provided customers with information based around the Aberfoyle and the Trossachs area and delivered excellent customer service to ensure I met the needs of the customer. We would also be the first point of contact for customers who entered the store and ensured they were greeted with a warm Scottish welcome and a smile.

• 

  Cameron House, Loch Lomond, Scotland

  Jun 2021 - Nov 2022

  This position overlooked the regular duties of the spa receptionists, managing the reception team by conducting one to ones and creating training materials as well as delivering training to the team and supporting management in any areas necessary. The role has allowed me to develop my management skills and knowledge, as well guiding our reception team into providing a high standard of customer service. I offer guests a 5-star experience from the second they walk into our facilities. The position entails of scheduling spa days, answering any customer queries, checking in guests and offering them a full detailed tour of the spa. The role can be high pressure due to the amount of responsibility and work load in a shift.

  • Spa Reception Supervisor

    May 2022 - Nov 2022

  • Spa Receptionist

    Jun 2021 - May 2022
• 

  Manorview Group

  Nov 2022 - Jun 2024

  My role consists of overlooking the general front of house procedures, including reception and supporting the operational running of events. On a day to day basis, I was responsible for checking in and out guests to their rooms, organising admin for upcoming events and managing the reception team by conducting monthly team meetings and further development training.

  • Front of House Manager

    Jul 2023 - Jun 2024

  • Head Receptionist

    Nov 2022 - Jul 2023
• 

  Voco® Grand Central Glasgow

  May 2024 - Oct 2024

  Guest Services Manager
• 

  Big Day Productions

  Oct 2024 - now

  Wedding Booking & Sales Coordinator