Danial Naveed

Experience

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  Citi

  Jun 2011 - Jul 2011

  Operations and technology intern

  − Support the IT team in maintaining hardware, software, and other systems− Assist with troubleshooting issues and provide technical support− Organize and maintain IT resources− Lend IT support in areas such as cybersecurity, programming, analytics, and data center management− Performed general work (Reviewing security policies, I.T inventory monitoring, updating software)− Preparing Annual data quality report

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  Cosmos International

  Sept 2012 - Mar 2014

  Desktop Support Technician

  − Install and configure software and hardware− Manage network servers and technology tools− Set up accounts and workstations− Monitor performance and maintain systems according to requirements− Troubleshoot issues and outages− Ensure security through access controls, backups, and firewalls− Upgrade systems with new releases and models− Develop expertise to train staff on new technologies− Build an internal wiki with technical documentation, manuals, and IT policies Show less

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  First Women Bank

  Apr 2014 - Apr 2016

  Information Technology Application Support

  − Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization− Install and upgrade computer components and software, manage virtual servers, and integrate automation processes− Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues− Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure− Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures− Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions− Responsible for capacity, storage planning, and database performance− Responsible for second-level support for all server-related issues.− Centralized End of the day of Bank.− Implemented and monitor SMS – Alerts server.− Preparing training SOP’s − Administrating Ticket management system.− Updates deployment on ERP.− Providing mock server management to support users.− Archival of ERP databases.− Testing on Financial banking products− Opening New centralized bank branches on ERP.− Implemented Trade ERP− Migrated ERP, database, and MIS from IBM blade server to Cisco Flexpod. Show less

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  Laboratory Scientific Supplies FZC

  May 2016 - now

  Information Technology System Administrator

  - Install, configure, and maintain computer systems, servers, and software applications.- Creating and configuration of domain users and groups to active directory.- Manage and troubleshoot network infrastructure, including LANs, WANs, and internet connectivity.- Administer and maintain both physical and virtual servers, such as file servers, web servers, and database servers.- Provide technical support and assistance to end-users, resolving hardware and software issues.- Implement data backup strategies and perform regular backups to ensure data integrity and availability.- Enforce security measures to protect the IT infrastructure from unauthorized access, viruses, and malware.- Monitor system performance, identify bottlenecks, and optimize system configurations.- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.- Plan and implement system upgrades, patches, and software installations.- Collaborate with IT teams and management to develop IT strategies and infrastructure plans.- Stay updated with new technologies and evaluate their potential implementation. Show less