Andy Xie

Experience

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  Gamutsoft IT Service & Software Corporation

  Jul 2006 - Mar 2010

  Helpdesk Support Engineer / Team Leader

  2008-2010 Helpdesk Support Team Leader: hardware / software support and troubleshooting, new engineer training, weekly report including events /workload / engineer performance analysis.2006-2008 Helpdesk Support Engineer: hardware / software support and troubleshooting.

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  Sundia MediTech Company, Ltd.

  Apr 2010 - Apr 2011

  IT Specialist

  Managed infrastructure platforms, including mail/file sharing/monitoring/anti-virus/AD server administration, troubleshooting, and monthly maintenance.Telecom management: PBX/network device management, troubleshooting.Helpdesk support: Software/hardware/MS Office/chemical software troubleshooting.Conducted monthly orientation for new employees.

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  Eli Lilly and Company

  Apr 2011 - Aug 2014

  IT Infrastructure Project Manager

  Exploring and collecting business request then convert to IT project for improvement of business is the major job. Be responsible for IT infrastructure project (e.g. Office Move, IDC deployment, Services Migration...). With good communication skill in both Chinese and English worked with cross-function team and departments to complete the project. Involving new technology from IT area is to facilitate business.Significant Project Experience and Achievements:1. 2011-2012 Lilly Beijing Office Relocation: 3000 sqm, over 200 clients, 1 data center including 5 servers and 15 telecom devices, FM200 fire protection, monitoring system, 10 KV UPS , VOIP system and so on.2. 2011-2012 Lilly Shanghai IDC build: Telecom area(MPLS*6, VPN, China gateway, core firewall and so on); DMZ(Internet Line*1, Lilly China e-training website); Storage area(EMC:avarma backup, NAS, SAN).3. 2013-2014 Lilly China Service Migration to IDC: P2V( File Sharing*3, Print*1, Application*4 )4. 2011-2013 Internal Audit: No finding, Passed with Green Score5. 2012-2013 Security Printer Deployment: replaced HP common network printers with Xerox security printers, covered Shanghai HQ, 4 Regional Offices and 14 small/min offices, benefit: cost saving and control, ease documents process.6. 2013-2014 Setup air printing service to support iPad deployment.7. 2013 Lead operation team and HR, build SOPs to manage remote office IT Room and devices. Show less

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  Panalpina

  Aug 2014 - Dec 2017

  Country Assistant IT Training & Solution Manager, Greater China

  Provided job-related training to improve productivity.Provided IT automation solutions to business departments, enhancing productivity.Managed and implemented IT projects.Developed and improved IT processes, compiling operational manuals.

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  CSSC Wartsila Electrical & Automation (Shanghai) Co., Ltd

  Dec 2017 - Jun 2019

  IT Supervisor

  Established the company's IT architecture and system from scratch.Implemented the Yongyou NC ERP system, including financial and project modules.Established local IT networks and maintenance systems, along with IT-related policies and operational standards.Provided daily IT support and training to internal users, ensuring business continuity.Managed IT budgets, procured IT-related hardware and software, and subsequently managed assets.

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  British Council China

  Jun 2019 - now

  Ensured the operation of hardware, software, and networks for national IELTS, built BCP and guaranteeing the continuity of exam business.Led IT service delivery teams in the digital transformation of the IELTS exam, deployed IELTS exam systems for over 100 test centers nationwide with more than 4,000 devicesManaged a 12-persons team of IT service delivery, providing leadership, guidance, and mentorship to drive productivity and professional growth. Conducted regular performance evaluations, identify training needs, and facilitate professional development opportunities for team members.Established and maintained relationships with local technology vendors and global tech team to ensure the timely delivery of IT solutions and support services.Collaborated with cross-functional teams to align IT initiatives with business objectives and support organizational growth and innovation.Established an IT audit framework for IELTS exams to ensure compliance of exam IT systems.Established IT standardized operation framework based on the Service Now.Worked with global cybersecurity team to develop and implement local cybersecurity strategies and policies to protect against cyber threats and ensure compliance with industry regulations. Show less Ensured the normal operation of IT hardware, software, and networks for exams in East China, guaranteeing the continuity of exam business.Managed a 2-person IT service implementation team in East China, including 1 outsourced personnel, overseeing their performance and objectives.Collaborated with East China business teams to complete test center IT setup and other projects.Provided IT documentation and training support to East China business teams.Ensured the cybersecurity and compliance of IT-related exams in East China meet requirement. Show less

  • Exams IT Service Delivery Manager, National

    Jun 2022 - now

  • Exams IT Service Delivery Manager, Shanghai

    Jun 2019 - Jun 2022