Isabelle Zonenberg

Experience

• 

  York Community Services

  Sept 2009 - May 2010

  Program Manager

  YCS amalgamated with Lawrence Heights and became Unison.

• 

  Carefirst Seniors and Community Services Association

  Sept 2010 - Mar 2015

  Oversee delivery of service to individuals in the community who require assistance in order to maintain living independently. Manage different departments such as, Home Care, Adult Day Care and Supportive Housing. Member of senior managment team that colaboratively navigates and supervises all functions of non-profit agency. Network with different LHINs, CCACs and United Way. President of the Board of CRJO.

  • Program Director

    Sept 2010 - Mar 2015

  • Program Director

    Sept 2010 - Mar 2015
• 

  Senior Service Navigation

  Jan 2013 - now

  Consultant

  Provide assistant and consultation to family and individuals in need of service navigation and assistance to obtain government support and placement.

• 

  Safehaven

  Dec 2015 - Sept 2018

  Manager, of Quality and Client Safety

  Develop and maintain Quality Assurance Measures for individuals with developmental disabilities. Manage client family relationships in areas of conflict resolution, quality of care and supervise staff to optimize provision of service. Chair Ethics Committee and Family Partnership Council maintaining supportive transparent communication between clients'' and their families.

• 

  Conscience VC

  Jan 2016 - now

  Independent Case Management Consultant

  • Provided case management needs assessment and analysis of individuals with chronic disabilities, or post-traumatic life-changing events. • Developed, implemented, monitored and complied with case management plans for individuals who are deemed victims of catastrophic accidents. • Coordinated services, team communication and continuity of care to ensure transparency, efficiency and effectiveness of care, client’s safety and satisfaction.• Provided continues update and reporting on case development to all stakeholders.• Ensured that all services reasonable and appropriate to meet client’s needs.• Provided leadership and support to clients and team members in need of guidance in service navigation and community awareness. • Supported clients and team in areas of quality assurance measurement, caseload management, ethics, and client-centered care. Show less