Deep Enrich
Aaron L.
First Level Analyst
243 followers
Cyberjaya, Selangor, Malaysia
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About me
Senior Client Support Officer, Integrated Service Operations
Education
Sunway University
-Diploma
Experience
Computacenter
Jan 2018 - Aug 2019First Level AnalystService Desk Analyst ( Mandarin, English & Cantonese ) - Supporting APAC users
NTT Ltd.
Aug 2019 - nowAdditional Roles Responsibilities- Weekly Report and Monthly Report- Documentation Update- Transfer knowledge to New Joiner/Junior- Monitor ticket queue - Tickets Distribution- Email check- Shares solution steps - Guide / assist in remote Executive Support (Cantonese) at NTT Digital Business Solutions
Senior Client Support Officer, Integrated Service Operations
Apr 2021 - nowExecutive Support at NTT Digital Business Solutions
Aug 2019 - now
Licenses & Certifications
- View certificate
Leadership: Practical Skills
LinkedInDec 2021
ITIL Foundation Level
AXELOS Global Best PracticeJun 2021- View certificate
ServiceNow: Basic Administration
LinkedInJul 2022 - View certificate
Computer Literacy for Windows 10
LinkedInJun 2021 - View certificate
Learn Emotional Intelligence, the Key Determiner of Success
LinkedInJun 2023 - View certificate
Critical Thinking and Problem Solving
LinkedInDec 2021 - View certificate
Problem-Solving Techniques
LinkedInJun 2023 - View certificate
Strategic Thinking
LinkedInDec 2021 - View certificate
Office 365 for Administrators: Supporting Users (Office 365/Microsoft 365)
LinkedInDec 2021 - View certificate
Troubleshooting IT Remote Administration
LinkedInJun 2023
Languages
- chChinese
- enEnglish
- caCantonese
- baBahasa malaysia
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