Ramy Bibawi

Experience

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  El Bibawi

  Jan 2009 - Jan 2012

  Sales/ Marketing Executive

  • Listening to customer requirements and presenting appropriately to make a sale;• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;• Cold calling to arrange meetings with potential customers to prospect for new business;• Responding to incoming email and phone enquiries;• Acting as a contact between a company and its existing and potential markets;• Negotiating the terms of an agreement and closing sales;• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations;• Communicating with target audiences and managing customer relationships;• Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organisation and the campaign;• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs;• Writing and proofreading copy;• Liaising with designers and printers;• Organising photo shoots;• Arranging the effective distribution of marketing materials;• Maintaining and updating customer databases;• Organizing and attending events such as conferences, seminars, receptions and exhibitions;• Sourcing and securing sponsorship;• Conducting market research, for example using customer questionnaires and focus groups;• Contributing to, and developing, marketing plans and strategies;• Managing budgets;• Evaluating marketing campaigns;• Monitoring competitor activity;• Supporting the marketing manager and other colleagues. عرض أقل

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  TOTAL

  Jan 2012 - Jan 2014

  Quality Assurance Specialist

  • Draft quality assurance policies and procedures• Interpret and implement quality assurance standards• Evaluate adequacy of quality assurance standards• Devise sampling procedures and directions for recording and reporting quality data• Review the implementation and efficiency of quality and inspection systems• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality• Document internal audits and other quality assurance activities• Investigate customer complaints and non-conformance issues• Collect and compile statistical quality data• Analyze data to identify areas for improvement in the quality system• Develop, recommend and monitor corrective and preventive actions• Prepare reports to communicate outcomes of quality activities• Identify training needs and organize training interventions to meet quality standards• Coordinate and support on-site audits conducted by external providers• Evaluate audit findings and implement appropriate corrective actions• Monitor risk management activities• Responsible for document management systems• Assure ongoing compliance with quality and industry regulatory requirements عرض أقل

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  Etisalat UAE

  Jan 2014 - Nov 2015

  Technical Support Representative

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;• Research required information using available resources;• Follow standard processes and procedures;• Identify and escalate priority issues per Client specifications;• Redirect problems to appropriate resource;• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;• Organize ideas and communicate oral messages appropriate to listeners and situations;• Follow up and make scheduled call backs to customers where necessary;• Stay current with system information, changes and updates. عرض أقل

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  Shehab Engineering Corp.

  Dec 2015 - now

  Sales Engineer

  Searching for new clients who could benefit from your products in a designated regionTravelling to visit potential clientsEstablishing new, and maintaining existing, relationships with customersManaging and interpreting customer requirementsPersuading clients that a product or service will best satisfy their needsCalculating client quotationsNegotiating tender and contract termsNegotiating and closing sales by agreeing terms and conditionsOffering after-sales support servicesAdministering client accountsAnalysing costs and salesPreparing reports for head officeMeeting regular sales targetsRecording and maintaining client contact dataCo-ordinating sales projectsSupporting marketing by attending trade shows, conferences and other marketing eventsMaking technical presentations and demonstrating how a product will meet client needsProviding pre-sales technical assistance and product educationLiaising with other members of the sales team and other technical expertsSolving client problemsHelping in the design of custom-made productsProviding training and producing support material for the sales team عرض أقل

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  Burea Veritas Egypt

  Jun 2018 - now

  Business Development Leader