Candace Smith Ward

Experience

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  U.S. Space & Rocket Center

  Apr 2010 - May 2012

  Space Camp Crew Trainer

  -Cross-trained in Airport/EALD, have a TSA-SA Only badge to conduct operations within the airport terminal, Responsible for ensuring trainees get to and from Huntsville Int’l Airport and Space Camp safely and on-time. Time-management and attention to detail are required essential skills.-Assisted the Asst. Manager of Logistics in preparing for the fiscal year 2010 and 2011 audits-Assisted direct supervisor in logistics/scheduling of Early Arrival/Late Departures (EALD) program summer ’11-’12, as well as training the new hires for the position-Experienced working with young adults from diverse backgrounds and cultures, as well as individuals who are visually and/or hearing impaired. Accountable for up to 75 or more trainees at any given time.-Taught campers space history, which required memorization of history and key facts from the late 1800’s through present, enhanced campers interest in Science, Math, Engineering and Techonology (STEM) through different scheduled activities Show less

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  New York & Company

  May 2012 - Jan 2013

  Assistant Store Manager

  -Supervising the associates and maintaining a clean and organized store-Onboarding/training of new associates, file new hire paper work including: PAF, I-9, Direct Deposit, Ethics/Code- Brand Ambassador and role model to all associates-Recruit and interview potential associates-Create a culture that is committed to exceeding customer’s expectations and delivering the highest quality of customer service at all times-Assists in efficient planning, coordination, follow-through and completion of tasks- Maintain safety standards for employees and customers - Maintain corporate floor set standards -Help meet payroll goals and other controllable expenses -Keep track of daily, weekly, and monthly goals and sales plans -Ensure compliance with EEO policies Show less

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  Verizon

  Feb 2013 - now

  -Design training materials for leaders and frontline employees in various modalities including online learning, instructor led training, leader led training, and self-guided training materials.-Design and implement process improvement and standardization for leading training initiatives to drive consistent experiences.-Provide feedback and participate in Super Teams and Draft Reviews, acting as a subject matter expert with a focus on Technical Support, virtualization, and participant engagement.-Demonstrate fundamental adult learning concepts to reinforce key learning concepts in the virtual environment and increase engagement.-Act as an advisor for Stakeholder partners to conduct performance consulting and determine appropriate, customized learning or coaching solutions.-Lead projects for training initiatives, ensuring the facilitation team has all trainers, resources, schedules, and materials needed.-Lead and design projects to support peers with increasing knowledge and skills to foster teamwork and increase morale.-Deliver customer interaction skill training– quality, escalations, technical/wireless data programs, change management, soft skills, pre-supervisory, supervisory and management development and other programs as needed.-Proactively volunteer and support the Strategic Partner Channel as need arises. Show less

  • Instructional Design Senior Manager

    Oct 2023 - now

  • Sr. Trainer

    Feb 2013 - Oct 2023