Bo Meadow

Experience

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  The Ritz-Carlton Hotel Company, L.L.C.

  Mar 2004 - Oct 2007

  Guest Relations Agent

  • Managed high volume call center to assist guests with hotel and offsite activities and amenities.• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.• Follow up with guests to ensure their requests or problems have been met to their satisfaction.• Comply with quality assurance expectations and maintain positive working relationships with others. • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.• Completed Ritz-Carlton training programs for excellence in customer service.• Nominated for “Five Star Employee” in 2004 and 2005. Show less

• 

  Community Interaction Consulting, Inc.

  Mar 2007 - now

  • Develop replicable property purchase marketing programs that decrease the risk of future litigation while increasing a positive public image and community awareness of client for Fortune 500 petrochemical and refining companies.• Manage offices and programs for The Dow Chemical Company and Gulf Coast Growth Ventures, a joint venture between ExxonMobil and SABIC, that administers marketing and buyout projects for 250+ properties.• Produce and deliver bi-monthly updates to executive client contacts providing an overview of project participants, financials, and external contacts’ suggestions for continued successful implementation based on customer feedback and consultative knowledge.• Provide consulting services that have contributed to 85% of the company’s gross revenue YTD and result in long-term strategic business relationships and high-impact projects.• Partner with corporate public affairs to provide positive optics for project initiatives through the promotion of quality job creation and diversification of the economic base in the local community. • Create positive public image value for the client by providing innovative solutions and demonstrating how previous issues and opportunities were addressed in past projects.• Ensure client and customer satisfaction, operational efficiency of projects, and quality administration of projects by utilizing cross-functional communication through multiple channels and providing unparalleled customer service.• Forecast and manage client project expenses on a monthly basis to maintain project budgets. Show less • Managed the delivery of property program services for The Dow Chemical Company, ExxonMobil, Bridgestone Firestone, Celanese, Sasol, Chevron, and Marathon.• Developed and managed a program for ExxonMobil to address diminution of value claims stemming from an oil spill that affected 62 residential property owners. Achieved 73% program acceptance rate among property owners. Resold 96% of acquired properties at, or above market value thus minimizing property carrying costs and maximizing community relationships for ExxonMobil.• Designed and managed two programs for The Dow Chemical Company that enabled the company to maximize community relations and minimize expenses. The first program reduced the expense of remediating groundwater contamination by purchasing the impacted properties and removing the improvements to provide unobstructed access for remediation. The second project improved accessibility between two adjoining plants by purchasing property so one access point could be built. Program one achieved a 98% acceptance rate and program two 80%.• Created and implemented short and long-term marketing plans to procure competitive, increased sales figures.• Maintained and cultivated client relationships to become a trusted adviser who acts as an integral point of contact for executive level clients and customers for account management, project execution and resolution of issues.• Worked alongside Human Resources to manage overall employee hiring and training.• Source internal, external vendors and suppliers for project maintenance.• Managed and streamlined efforts of vendors and contractors to minimize time and budget expenses for projects by negotiating appropriate fees and keeping to strict project timelines. Show less • Assisted customers from beginning to end in nationally administered property programs.• Provided quantitative and qualitative research through tax assessor websites and MLS databases for marketing and program decisions.• Reviewed and approved real estate appraisals, title opinions, and related documents associated with the acquisition and disposition of real estate for clients.• Ensured insurance coverage and safety documentation for external vendors was current.• Audited and updated files in Access database. Show less

  • Associate Director Account Management

    Jan 2018 - now

  • Senior Manager Client Relations and Project Management

    Mar 2010 - Dec 2017

  • Program Consultant

    Mar 2008 - Mar 2010

  • Administrative Assistant

    Mar 2007 - Mar 2008