Fatima Oliver, MBA, LSSGB

Experience

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  CVS Health

  Nov 2010 - Dec 2016

  Pharmacy Technician

  • Accurately typing and filling received prescriptions• Collaborated with my team to create new and better efficient ways to ease the work flow and improve customer service• Follows HIPAA and other privacy policies• Handling insurance billing and authorization issues

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  Walmart

  Jan 2017 - Jun 2018

  Certified Pharmacy Technician

  • Ensured and solved proper billing and authorization issues for multiple insurance claims • Worked closely with the pharmacist to ensure patients received proper counseling on medication• Reconstitute and compound medications such as liquids, creams, etc.

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  UNC Health Care

  Mar 2018 - Sept 2019

  Pharmacy Transition Specialist

  • Knowledgeable about pharmacy and insurance coverage, available community and national resources, ICD-10 codes, and determinants of financial need• Work closely with the pharmacy medication assistance team and adult/pediatric pulmonary clinic staff to obtain and document appropriate clinical and financial information for prior authorizations, benefits investigations, and any assistance programs specifically available to patients within the adult pulmonary clinic• Maintained a database with accurate patient and assistance program information Show less

• 

  University of North Carolina at Pembroke

  Sept 2019 - May 2022

  Research Program Coordinator

  • Recruit and interview strong student researchers with emphasis on underrepresented minority candidates• Closely monitor student progress towards academic and research goals• Schedule, oversee, create, and direct meetings, workshops, seminars and other training of RISE Fellows• Help administer the grant budget (run Banner reports, maintain internal accounts records) and aid in the generation and submission of grant reports (e.g. X-Train, RPPR)• Assist in nurturing and maintain effective relations with external and internal contacts• Perform HR task such as but not limited to recruiting and conducting interviews, eVerify processing, and payroll paperwork documentation. Show less

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  Blue Cross NC

  May 2021 - Jul 2024

  • Utilizes project management methodologies to plan project timelines and milestones, track progress, and monitor and communicate project status• Serve as a SME for stakeholders throughout the enterprise to assist with implementing process improvements• Human Resources projects partner• Plans and facilitates enterprise-wide continuous improvement knowledge brokering events and Kaizens• Manages the Center of Excellence which houses our Lean/Six Sigma Program• Assists with teaching individual contributors and leaders process mapping and manages the repository (Microsoft Visio)• Job aid content creator for Enterprise-wide training• Generates and analyzes course reports• CAPM and Lean Practitioner Certification in progress Show less • Leveraging facilitation and improvement skills to transform business areas and mindsets• Enterprise Learning and Development • Implementing Business Process Management and Lean Six Sigma• Curate, coordinate, and host Continuous Improvement for the organization• Managing relationships between business units• Network throughout the organization to get a better understanding of different employee roles• Utilizes project management methodologies to plan project timelines and milestones, track progress, and monitor and communicate project status Show less

  • Program/Project Manager Associate

    Aug 2021 - Jul 2024

  • Summer Intern

    May 2021 - Aug 2021
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  CHG Healthcare

  Jul 2024 - now

  Lean Analyst