Rona White

Experience

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  Texas Children's Hospital

  Jan 2010 - Jan 2011

  EPIC Implementation Specialist

  Support end-users during the EPIC application implementation in a hospital setting. Handled escalated issues, and serves as a liaison between EPIC application teams and end-users, ensuring user acceptance. Serve as an on call representative to answer questions from end-users. Assist with on-site training and served as a class facilitator to ensure class flows smoothly and users are not side-tracked

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  Insight Global

  Nov 2011 - May 2012

  Analyst

  Contract postion at UT Health and Science Center for Allscripts EHR

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  UT Health and Science Center

  May 2012 - May 2023

  Clinical Application Support Analyst I

  Evaluate clinic performance and recommend training programs for improvement, as well as, understand the workflow of all clinics for implementations and upgrades. Participate on relevant quality or process improvement teams to meet team objectives. Collaborate with other Business Analysts to continually improve performance and quality. Resolves issues received from user calls. Assist in the design, development, testing and implementation of interface maps. Monitors and troubleshoots EMR and billing applications systems and integrated systems. Perform quality assurance testing for software development, pre and post production. Create and send reports from extracted or manually collected data. Assist in Meaningful Use implementation in regards to meeting the measure to attest. Show less

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  Medasource

  Apr 2024 - now

  EPIC Training Registration Coordinator