Logan Jones

Experience

• 

  Geek Squad

  Apr 2018 - Jun 2023

  · Retain all the responsibilities of a GeekSquad Consultation Agent.· Complete monthly Apple training to stay up to date on Apple products and services.· Use my knowledge of Apple devices and services to teach other agents in my precinct to increase their knowledge of the Apple ecosystem.· Manage the shipping and receiving process for the Precinct.· Work with members of inventory to count and report consignment inventory· Coach the sales team, building trust and explaining services and technology to help meet all client needs.· Manage the Instore Repair Queue ensuring the clients’ expectations will be fulfilled for their respective repair · Teaching other Agents how to resolve technical and sales issues· Researching various issues and finding solutions· Perform all the tasks described in the Consultation Agent job description as needed· Make and manage escalations with Apple repair teams· Perform Apple Repairs (Whole Unit & Component Repairs).· Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.· Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs. Show less • Leads on two person jobs and complex projects as well as performs work alone in clients’ homes.• Effectively manage a schedule with clients • Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.• Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.• Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.• Manage Part intake delivery and installation, along with returns when needed Show less · Manage the Instore Repair Queue ensuring the clients’ expectations will be fulfilled for their respective repair · Teaching other Agents how to resolve technical and sales issues· Researching various issues and finding solutions· Perform all the tasks described in the Consultation Agent job description as needed· Make and manage escalations with Apple repair teams· Perform Apple Repairs (Whole Unit & Component Repairs).· Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.· Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs. Show less • Answer and mange client calls by answering questions and resolving issues.• Determine software issues and show a client how to resolve the issues on their own in the future. (PC&Mac OS)• Help clients with Android Troubleshooting.• Help clients with iPad/Android-based tablet troubleshooting.• Help clients with iPhone Troubleshooting.• iPhone Repairs, (Screen/Battery)• Perform Computer setup and software installations for clients.• Perform data transfers from client’s old device to their new devices.• Perform hardware changes and upgrades.• Troubleshoot computer issues with a client to break down the issue for the clients understanding and expresses what is needed to resolve the issue. Show less • Answer and mange client calls by answering questions and resolving issues.• Determine software issues and show a client how to resolve the issues on their own in the future. (PC&Mac OS)• Help clients with Android Troubleshooting.• Help clients with iPad/Android-based tablet troubleshooting.• Help clients with iPhone Troubleshooting.• iPhone Repairs, (Screen/Battery)• Perform Computer setup and software installations for clients.• Perform data transfers from client’s old device to their new devices.• Perform hardware changes and upgrades.• Troubleshoot computer issues with a client to break down the issue for the clients understanding and expresses what is needed to resolve the issue. Show less

  • Consultation Agent

    Nov 2022 - Jun 2023

  • Double Agent Repair

    Apr 2022 - Nov 2022

  • Advanced Repair agent

    Oct 2021 - Apr 2022

  • Consultation Agent, Apple Pro

    Oct 2020 - Oct 2021

  • Consulting Agent

    Apr 2018 - Oct 2020
• 

  Indiana University School of Medicine

  Nov 2022 - Feb 2025

  IT User Support Tech

  · Delivered exceptional in-person IT support, troubleshooting hardware and software issues for faculty, staff, and students.· Managed tickets to ensure timely updates and resolutions while minimizing downtime.· Collaborated with teams to troubleshoot server and specialty connection issues, ensuring compliance with HIPAA and other regulations.· Maintained and managed IT projects for the School of Medicine o POCUS (Point of Care Ultrasound) ▪ Managed inventory of 900+ devices and probes, ensuring security, functionality, and compliance. ▪ Maintained access control systems (Butterfly Cloud) and collaborated with faculty to implement new use cases. ▪ Coordinated repairs and served as the primary contact for IT inquiries across campuses. o Student Laptop Project ▪ Represented IUI in weekly meetings, managed operations, and resolved tickets for student laptops. ▪ Partnered with system administrators and security teams to implement policies and enhance device security. ▪ Acted as the point of contact for troubleshooting and repair-related inquiries.· Scheduled and attended client appointments to provide efficient and accurate support.· Identified and resolved Mac-specific issues, collaborating with EMS Mac admins to implement domain-wide fixes. Show less

• 

  Indiana University

  Feb 2025 - now

  System Administrator