Dicki Perdana

Experience

• 

  PT Indosat Tbl

  Aug 2010 - Jul 2012

  Customer Service Representative

  -Handling Complain from customer in Galery (face to face)- Daily reporting Cashier, activities in galery to team leader and supervisor- Selling (staterpack, bundling, promo, etc)- Setting GPRS, mobile device, etc

• 

  Lazada Indonesia

  Aug 2012 - Jun 2014

  Correspondence

  - Customer service (handling E-mail)Handling customer by mail (complain and etc)- Inbound and outbound callHadling customer by phone (complain, selling, etc)- Order processingVerified and submit COD (payment) and verified the addressVerified bank transfer (payment)Handling Out Of Stock item, payment fraud address not valid (payment)And confirm to customer about the paymentOperation (Warehouse)- Inbound LogisticCreate shedule for pickup PO to supplierHandling and reduce PO overdueConfirm to supplier about new PO's dan old PO's Monitoring rider and driver for pickupCreate shedule for return to supplierAnd makesure all PO's ready for pickup Show less

• 

  PT Vela Asia (Paraplou.com)

  Jun 2014 - Oct 2015

  Warehouse Team Leader

  - Monitoring all process day to day in WH (inbound-distribution)- Create all report to WH Manager (all process)- Handle complain from customer (packaging, delivery, item, etc)- Monitoring picker and packer day to day (KPI team and individual)- Makesure all process in WH likes good

• 

  ZALORA Group

  Nov 2015 - now

  - Monitoring warehouse activity based on daily, weekly and monthly basis- Monitoring, reviewing warehouse KPI and SLA quarterly- Monitoring, reviewing warehouse productivity quarterly- Monitor and also reviewing quality of all department in warehouse (end to end process)- Monitoring 5S in warehouse area (Gemba weekly basis)- Monitoring Safety working station - Monitoring order & backlog from all department in warehouse- Monitor all package over SLA in other 3PL and also own fleet- Coordination with realated stakeholder regarding improvement, cost, problem etc.- Monitoring and also reviewing shifting pattern in warehouse- Solved problem and also analize data in warehouse- Create manpower plan based on daily, weekly and also monthly basis- Monitoring, review consumables, cost and also ATK in warehouse every montly Show less - Monitoring daya to day aktivitas team outbound (Leader, Packer, picker)- Same day Packed minimum 90%- Monitoring target picking & Packing masing-masing 90 item/ jam- Monitoring Quality picking dan packing- Monitoring Area kerja sesuai 5S- Monitoring Safety area kerja- Monitoring Order & backlog order- Koordinasi dengan Team Dispacth untuk item-item yang belum di ship- Koordinasi dengan team Inventory Klarifikasi dan divisi yang terkait- Mengatur jam kerja (Shift) untuk packing dan picking- Menyelesaikan permasalahan packing dan picking Show less

  • Associate Warehouse Manager

    Jan 2022 - now

  • Outbound Supervisor

    Nov 2015 - Mar 2022