Heather Allen

Experience

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  Forensic Science Service

  Mar 2006 - Oct 2012

  Internally headhunted to oversee the programme to manage orderly wind down of the Forensic Science Service ICT services and infrastructure across eight locations in the UK within a budget of £8.5m.Managed all activities and issues relating closure oftthe ICT infrastructure whilst maintaining a flexible plan enabling swift response to key decisions. Accountable for the interactions of the ICT elements of the closure within the entire programme of work and negotiating the implementation of alternative processes to enable a smooth decommissioning.Managing the delivery of the IT Solution for the National Forensic Archive therefore securing over 2million case-files and 10 million DNA and personal records to support the Criminal Justice System.Managing the transition to an alternative ICT Infrastructure for the residual business to enable core infrastructure to be decommissioned including negotiating with internal and external stakeholders.Ensuring the structured cessation of in excess of fifty supplier agreements in line with the closure plan. Show less Accountable for managing all activities and issues relating to technical development including validation, accreditation, technology transfer, product and service quality sign off, patent position and protection of intellectual property.Plans developed for ensuring all activities and issues relating to market and stakeholder approval could be appropriately managed and driven for UK & International markets. Negotiated the supply of evaluation software licences to key market influencers to enable market testing and customer feedback whilst ensuring no risk to the FSS business. Defined full product or service offerings, business modelling, pricing and profit modelling, volume forecasting and sales channel determination.Collaborated with FSS Legal Counsel to successfully renegotiate licensing and distribution agreements. Show less Supported the Business Development Director in reorganisation of the division by working with area managers to develop a core structure identifying recruitments and exits. Develop the HR strategies in collaboration with the HRBP to enable the required actionDeveloped new processes to ensure that divisional reporting to Executive Committee and Main Board was effective and efficientChallenged and supported plans for transition pieces including developing timetables and reporting mechanisms to ensure that progress was monitored, decisions made and issues adressed. Develop framework and managed external consultants to ensure a profitable and productive relationship. Show less As interim business unit manager, I redefined the strategy of the Unit whilst ensuring short-term financial and quality targets were achieved. This regularly involved discussion and negotiation to reach agreement with senior Stakeholders. Key considerations for this work are the ethical, moral and scientific impact.Ensured that all required validation for new software was undertaken and that all appropriate caveats were in place for piloted techniquesMentored staff to deliver revised services and guided the re-launch via a Customer Conference Fully responsible for staff, resources, budgets, risk management and quality.Increased turnover by 50% and increased contribution by 30% within 18 monthsIntroduced streamlined process for detecting familial relationships utilising operational lines Show less Led the FSS team in conjunction with an external consultant to validate the potential international market for a range of DNA based offeringsLed a programme of work to develop a range of forensic DNA product offerings and ran a pre-launch customer programme to gain market knowledgeEnsured effective launch of this product line including training key sales staff, definition of a roadmap of additional products and development of the financial business modelLed a market validation exercise into the potential international market for a range of fingerprint based offerings including the impact and funding available for a novel fingerprint probabilistic model. Show less

  • ICT Programme Manager

    May 2011 - Oct 2012

  • Commercialisation Leader (Software)

    Nov 2009 - Apr 2011

  • Sr Change Manager

    Apr 2008 - Nov 2009

  • Business Unit Manager (Specialist DNA Services)

    Aug 2007 - Mar 2008

  • Product Manager

    Mar 2006 - Mar 2008
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  Pera Technology

  Oct 2012 - Feb 2015

  Project Manager
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  University Hospitals of Leicester NHS Trust

  Mar 2015 - Sept 2017

  • General Manager - Critical Care, Pain & Sleep

    Sept 2016 - Sept 2017

  • Transformation Lead

    Mar 2015 - Sept 2016
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  KBR, Inc.

  Oct 2017 - Nov 2022

  • Principal Consultant

    Oct 2021 - Nov 2022

  • Programme Manager, NPCC Transforming Forensics Programme

    May 2020 - Oct 2021

  • Head of Projects, NPCC Transforming Forensics Programme

    Oct 2017 - May 2020