Sushil Kumar Singh

Experience

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  Vardhan Consulting Engineers

  May 2020 - Jul 2020

  Finance Manager

  Completed Internship as a finance manager. My Roles Included;• Assisted in analyzing financial data and preparing reports using Microsoft Excel.• Supported budgeting and forecasting activities.• Reconciled accounts and verified financial statements.• Participated in building financial models.• Monitored and recorded company expenses.• Assisted in internal and external audits.• Ensured compliance with company policies and regulations.• Collaborated with other departments to gather financial data.• Proposed improvements to finance processes. Show less

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  Gspan Automation Technologies LLP

  Aug 2021 - Nov 2021

  Customer Service Specialist

  • Responded to customer inquiries via phone, email, and chat, maintaining an average response time.• Processed orders, returns, and special requests with accuracy and attention to detail.• Managed customer complaints with professionalism.• Documented all customer interactions in the CRM system for future reference.• Collaborated with internal departments to improve service delivery and product knowledge.• Followed company policies and guidelines to ensure compliance and customer satisfaction. Show less

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  CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

  Nov 2021 - Sept 2023

  Operations Executive

  • Managed the Google AdWords process, focusing on the review and validation of advertisements.• Ensured content safety and compliance, particularly for ads targeting children, by conducting thorough reviews and providing validation feedback.• Collaborated with team members to compile and enhance ad content, ensuring adherence to company guidelines and standards.• Achieved consistently high client satisfaction scores by delivering accurate and timely validations.

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  Ankabut donair & kebab

  May 2024 - Dec 2024

  Assistant Manager

  As an Assistant Manager at Ankabut Donair Kebab and Cafe, I oversee the daily operations of the restaurant, ensuring smooth workflow and high-quality customer service. My responsibilities include managing the team, scheduling shifts, and supervising staff to maintain efficiency and motivation. I also handle inventory management, ensuring the availability of fresh ingredients and supplies, and work closely with the kitchen to maintain consistent food quality.I assist with customer interactions, resolving complaints, and ensuring a welcoming atmosphere for diners. Additionally, I contribute to financial management by monitoring daily sales, reducing waste, and optimizing costs. My role requires strong leadership, organizational skills, and the ability to foster teamwork, which ensures the restaurant operates efficiently and meets customer satisfaction goals. Show less

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  BMO

  Dec 2024 - now

  As a Customer Service Representative at BMO, I provide exceptional customer experiences by addressing financial needs, offering tailored banking solutions, and fostering long-term client relationships. My role includes assisting with day-to-day banking, promoting BMO's products and services, and ensuring seamless transactions to meet customer goals. I am committed to delivering professional and personalized service while supporting BMO's mission to make financial progress achievable for everyone. Show less

  • Personal Banking Associate

    Feb 2025 - now

  • Customer Service Representative

    Dec 2024 - Mar 2025