Majed Badaam

Experience

• 

  A.H.AL SAYYED & SONS TRADNIG CO.

  Jan 2012 - Aug 2012

  System Administrator
• 

  Alyasra Fashion

  Mar 2013 - Feb 2016

  ERP & Retail Administrator
• 

  Holool Aloula (NCBS National Company for Business Solutions)

  May 2016 - now

  • Process improvement• Managing day-to-day operations for multiple services.• Load balancing and scalability• Outstanding knowledge of software maintenance• Exceptional vendor relationships• Achieved defined KPIs and met customer expectations.• Collaboration with the Change Management Team.• Participation in Change Advisory Board Reviews.• Excellent problem solving and analytical skills• Discussion of achieving 99% minimal or no disruption to operational services.• Provide round-the-clock Tier 1 and Tier 2 support for all incidents marked as high priority. عرض أقل • End-to-end monitoring of networks for Mobily's enterprise clients, including handling any incidents that may arise.• Experience in monitoring, managing, and resolving issues related to GPON, microwave PTP and PMP technologies, as well as services such as IP VPNs, DDAs, DIAs, IP transits, and backhaul links.• Resolve all issues within my jurisdiction, escalate to second-line support when necessary and provide comprehensive documentation.• Provide Root Cause Analysis for complex technical issues and ensure clear and precise communication. عرض أقل

  • Information Technology Support Specialist

    Jan 2024 - now

  • Technology Support Senior Officer

    Jan 2022 - Jan 2024

  • Service Assurance Center Officer

    Jan 2019 - Dec 2021

  • Business Operations Support

    May 2016 - Jan 2019