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Mandy Black

Senior Technical Support Analyst

114 followers

Bryan, Texas, United States

Connect with Mandy Black to Send Message

Connect with Mandy Black to Send Message

Timeline
About me
Bachelor of Applied Science - BASc at Creighton University
Education
- Univeristy of Nebraska
  -
- Creighton University
  -
  Bachelor of Applied Science - BASc Business Law
- University of Houston
  -
  Information Technology COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Experience
- Dead Talk Media
  Jul 2008 - Apr 2014
  Senior Technical Support Analyst
  Technical Operations Manager
- Microsoft
  May 2014 - Apr 2016
  Service Desk Technician
- Weaver
  Apr 2016 - Nov 2016
  IT Helpdesk Analyst
- Verisk
  Jun 2017 - now
  Global innovation telemetry is on the IT rise of everything.
  - Telematics Product Support Analyst
    Jul 2017 - now
  - Telematics Operations Analyst
    Jun 2017 - now
Licenses & Certifications
- Certified Information Systems Auditor (CISA)
  ISACA
- CompTIA A+
  CompTIA
  Aug 2009
- SCRUMstudy Agile Master Certified (SAMC)
  Simplilearn
  Feb 2020
- Agile Expert Certificate of Proficiency
  Simplilearn
  Feb 2020
- ITIL
  EXIN
  Sept 2016
- Server Virtualization with Windows Server Hyper-V and System Center
  Microsoft
  Nov 2015
- Microsoft Certified IT Professional: Developer License Windows 10
  Microsoft
  Jul 2015
- Programming Foundations: Databases
  LinkedIn
  Feb 2020
  View certificate
- Certified Ethical Hacker (CEH)
  Hostgator.com
  May 2014
Volunteer Experience
- Volunteer
  Issued by Houston Humane Society on Feb 2013
  Associated with Mandy Black

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