Emma Jones

Experience

• 

  JD Wetherspoon

  Apr 2010 - Jan 2014

  Shift Leader

  Managed a team of staff working shifts in a busy public house at Brighton Marina. Oversaw daily operations.

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  Victim Support

  Nov 2013 - Feb 2017

  Senior manager overseeing services and projects in the London boroughs of Barking & Dagenham and Havering including domestic violence services. Staff management including volunteer managers, project workers and administrative staff. Manage staff according to Key Performance Indicators and ensuring targets set by commissioners are met. Manage budgets according to local streams of funding and finding other sources of funding; building relationships with commissioners. Creating and strengthening relationships with key stakeholders including partner agencies from voluntary and statutory sector. Oversee operational matters and ensure service delivery is maintained to high standard. Reaching out to all members of the community to ensure equal access to the service and a high standard of support is delivered to service users. Handle complaints according to Victim Support procedure. Ensure service users and staff are safeguarded where necessary. Show less

  • Senior Service Delivery Manager

    May 2016 - Feb 2017

  • Team leader

    Nov 2015 - May 2016

  • Service Delivery Manager

    Jun 2014 - Nov 2015

  • Victim Care Officer

    Nov 2013 - Jun 2014
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  National Deaf Children's Society

  Mar 2017 - Sept 2017

  Support and Advice Service Manager

  Provided management support to the Support and Advice Service department including the helpline, Children and Family Support Officers and Appeal and Disputes Advisers all of which provide front line support to deaf children and their families on issues such as education, benefits, employment, technology etc.

• 

  Catch22

  May 2018 - now

  Catch22 is a social business building resilience and aspiration in people and communities. As Assistant Director, I lead Catch22’s Victim Services within our Justice hub providing strategic oversight and management to our services supporting victims of crime Head of Service for Catch22 Hertfordshire Beacon Victim Care Service which provides support to victims to help them cope and recover from the impact of crime.Restorative justice provision for the county giving victims the opportunity to communicate with the person who harmed them.

  • Assistant Director - Victim Services

    May 2021 - now

  • Head of Service

    May 2018 - Jun 2021