Carl McCaughey

Experience

• 

  Home Group

  Jan 2011 - Mar 2019

  Joined the Procurement Team in June 2014 as the Category Manager responsible for General Services.Responsibilities included:(1) Lead sourcing activity on expenditure projects, products and services.(2) Lead the contract management process for the following areas:Translation ServicesDomestic FurnitureDomestic ElectricalsWhite GoodsDurable FurnitureSoft FurnishingsWork Wear, Personal Protective Equipment and Janitorial SuppliesSmart MetersFleet (including Fuel Cards)Decorating VouchersRemovals & StorageEnergy & Brokerage ServicesCarpets & Flooring(3) Lead project groups as procurement lead across the business to deliver optimal sourcing solutions.(4) Individual contribution towards procurement annual benefits delivery target.(5) Carry out tendering as required for specific category portfolio.(6) Establish and develop opportunities for customers, clients and colleagues.(7) Provision of comprehensive data on external expenditure (budgets, suppliers and contracts).(8) Development and maintenance of comprehensive documentation surrounding process.(9) Provision of KPI reports and MI.(10) EU Procurement Directive compliance.(11) Risk management. Exibir menos For two years I provided a specialist repairs and maintenance service based in the Customer and Client Service Centre. Dealing predominantly with complex requests from contractors I managed key commercial aspects of the front end of the repairs and maintenance process. Responsibilities included: (1) Approve works and contract exclusions within the parameters of the financial delegations of the contract management framework.(2) Develop specialist knowledge surrounding the diagnostics of responsive repairs and share/embed this learning across the Customer and Client Service Centre. (3) Help to develop and roll-out an up-skill training plan for Customer Service Advisors to build upon in house capabilities.(4) Ownership of South leasehold repairs.(5) Effective management of the front end of the process.(6) Identify potential planned maintenance and cyclical works.(7) Identify opportunities and develop reports to present recommendations.(8) Liaise with multiple internal and external stakeholders.(9) Handle complex complaints and issues surrounding contract management and recharges.(10) Monitor exclusion requests & accuracy of repair logging to ensure that processes are followed by all colleagues.(11) Act as a national technical resource and facilitate effective cross team working to deliver a seamless approach to our repairs and maintenance service. Exibir menos First joined Home Group as a Customer Service Advisor in the organisation's flagship Customer and Client Service Centre.Responsibilities included: (1) General enquiries and housing information.(2) Processing repairs & maintenance requests on behalf of customers and clients.(3) Managing complaints & compliments within relevant competency areas. (4) Rent account maintenance & operations support.(5) Processing specialist defect and warranty repairs.(6) Processing customer recharges including the necessary uplifts to invoices.(7) Building effective relationships with Maintenance Surveyors & Customer Service Partners.(8) Flagging reported ASB issues to the relevant Customer Service Partner.(9) Processing payments and assistance with Web Self Serve.(10) Password resets both internal and external.(11) Assigning adaptation requests to the relevant Customer Service Partner.(12) Logging emergency out of hours repairs with contractors. Exibir menos

  • Assistant Procurement Category Manager

    Jan 2019 - Mar 2019

  • Procurement Category Manager (Interim)

    Jan 2017 - Jan 2018

  • Assistant Procurement Category Manager

    Jan 2017 - Jan 2017

  • Procurement Category Manager (Interim)

    Jan 2015 - Jan 2017

  • Assistant Procurement Category Manager

    Jun 2014 - Jan 2015

  • Subject Matter Expert (Repairs & Maintenance)

    Jun 2012 - Jun 2014

  • Customer Service Advisor

    Jan 2011 - Jun 2012