Thao Joy Nguyen

Experience

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  Duxton Hotel

  Aug 2006 - Dec 2008

  HR and Admin Executive

  Human Resources management:- Followed up the whole recruitment process, resignation, termination/dismissal;- Supervised on Appointment Letter, Confirmation Letter, Employment Contract, and Staff Performance Appraisal;- Supervised proper processing of staff movement: Promotion, Confirmation, and Annual Increment;- In charged of Payroll, Compensation and Benefit for over 200 Employees including local staffs and expatriates;- Set up and followed up personnel’s files and all contract related matters to control, maintain and update all personnel records and HR forms;- Set up and implemented the policy, regulations of company;- Checked on Social & Health Insurance Reports;- Supervised on Leave Application;- Worked with the management about bonuses/incentive for staff;- Monthly HR report to the management.Administrative management:- Managed administrative issues: composed and distributed inter-departmental memorandums, managed petty cash, transportation, courier, stationeries, and administrative services;- Staff welfare: Annual Staff Party, Staff Birthday, Uniform, Sports, outgoing, etc.;- Drafted the official correspondences and took meeting minutes. Show less

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  Prima Rich Development

  Mar 2009 - Jun 2010

  Office Manager

  - Assisted General Manager in daily specific assigned duties;- Managed day-to-day office duties for the general and administrative functions: office equipment, stationary purchasing for office used, Conferences/ Meetings/ Car/ Hotel/ Air ticket booking & arrangement, etc.;- Monitored payment for office rental, apartment rental, car rental, petty cash and accounting work;- Ensured that office consumables are purchased in a timely and cost effective manner;- Recruitment: selected candidates for screening interviews and provided office orientation for new employees;- Made appointments and priorities meeting requests as required;- Dealed with correspondence on behalf of General Manager, including drafting and writing emails as required. Show less

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  GREAT EASTERN

  Jun 2010 - Jan 2011

  Secretary to CEO

  • Advised and assisted the CEO in all aspects of the daily operation of the company;• Maintained business calendar, updated contacts and arranged meeting for CEO; • Handled CEO's mails - pre-sorted and responded to simple, immediate requests;• Composed all internal and external correspondences and Memo of CEO office;• Prepared monthly report for CEO;• Liaised on behalf of the management with various departments and respond to their individual needs;• Troubleshooted daily operational and administrative problems and issues;• Arranged business trip (air ticket, hotel accommodations, transportation…) for BODs and coordinated with Finance to follow up travel budget, business expenses and other payment for CEO;• Supported and participated in all HR activities, employee relation and administration;• Data entry• Performed other tasks under allocation of the CEO. Show less

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  BA Vietnam

  Feb 2011 - Feb 2013

  Human Resources and Department Manager

  Human Resources Management:1. Compensation and Benefits:- In charge of all employee's compensation and benefits related issues, including payroll, and benefits administration including social insurance contribution, medical and health-care insurance, social and medical insurance claims as well as the Private Health and Accident Insurance program;- Updated staff records.2. Employment:- Set up HR policies and procedures;- Ensured complete and accurate personnel records are kept of all employees;- Implemented Performance Management System;- Prepared employment contract and related employment documents in compliance with Vietnamese laws and the Company's policy;- Conducted orientation program for new staff;- Prepared annual salary and incentive bonus proposals.3. Employee activities:- Made plan for all staff social activities, including annual company trip, regular outings, etc.;- Provided advice to employees in relation to work and personal matters.Department Management:In charge of Australian Tax Return statements and other accounting tax• Processed the data for Tax Returns statements;• Reviewed Tax Return statements;• Trained and instructed subordinates on doing Tax returns and other accounting tasks;• Compiled and analysed financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions;• Established , maintained , and coordinated the implementation of accounting and accounting control procedures;• Recommended , developed and maintained financial data bases, computer software systems and manual filing systems. Show less

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  Remote Resources

  Feb 2013 - Dec 2013

  HR Manager

  • Set up Administrative & HR Department;• Designed , proposed and implemented Internal Labour Regulations, Employee Manual, Company Policies, Attendance Management, Employees Retention Strategies and Orientation Procedure;• Designed recruitment and hiring process;• Established standards and procedures;• Set up a payroll system to meet the requirements of the Company and in compliance with the Vietnamese regulations;• Maintained and updated the payroll reporting system in case where there are any changes required by the Company or by tax and labour regulations and ensured payroll reporting system is operated in compliance with the prevailing laws and with the Company’s internal control policies;• Calculated monthly salary figures (including net take home pay, taxes, social, health and unemployment insurance) and other payments (overtime, performance bonus, termination/severance allowances) for employees;• Prepared the initial labour registration of the expatriate and Vietnamese employees with the licensing authorities;• Prepared and lodged with the Social Insurance Fund the monthly/ quarterly social, health and unemployment insurance declarations;• Prepared other labour compliance for the employees (e.g. sick leave, maternity leave…);• Advised on the necessary paperwork in relation to other requirements (e.g. new recruitment, labour termination, etc.) in compliance with the prevailing laws;• Prepared the initial tax registration of expatriate and Vietnamese employees with the tax authorities;• Prepared the family deduction registration of expatriate and Vietnamese employees and other relevant adjustments with the tax authorities. Show less

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  Dräger

  Dec 2013 - Dec 2017

  Country Human Resources Manager & Business Operations Manager

  HR Management:• Built, developed and provided shared HR services in Vietnam in close cooperation with the Regional HR Manager and the Country Manager• Supported the implementation of global HR programs and standardized HR processes in Vietnam in co-operation with the Regional HR Manager and the respective CoE• Acted as a business partner for the Country Manager, local functional manager and functional HR Managers• Monitored changes to Human Resource laws and regulations in Vietnam, and provided reports and recommendations.• Responsible for recording and processing monthly payroll, social insurance claims, medical claims, Employment Contracts and annual reviews.• Built and developed labor relations effectively and efficiently• Ensured policies and procedures written in line with company, local regulations, trade unions • Ensured effectiveness of the recruitment and selection process• Organised staff performance assessment program• Alignment of training options to the performance management and talent management processes for organizational effectiveness• Established a harmonious environment between employer and employees in the context of employee relations• Fostered a healthy and well-functioning workforce• Responded to Department Managers of all HR enquiries• Handled staff disciplinary and separation issues• Investigated confidential issues/complaints and counsel personnel on employee relation matters• Represented the HR Department both internally and externallyBusiness Operations Management:• Lead, coached and managed Customer Service and Administration Representative• Organised Help Desk and appointed and coached suitable team members to take responsibility for the Help Desk• Customer complaint handling• Organised Contract Booking and appointed and coached suitable team members• Organised Demo Unit Process• Organised Local Warehouse and Logistic Process• Organised Office and facility management Show less

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  Dräger

  Jul 2018 - Oct 2018

  Sales and Service Administrator - Intern

  ● Organised in-house events and meetings, office coordination and receptionist support;● Received and processed invoices and remittance advice, collaborating with Accounts Payable and Accounts Receivable to maintain accurate accounting records;● Maintained the warehouse to the highest standards of cleanliness and safety, in compliance with the company's H&S policy at all times;● Procured all necessary office supplies (labels, stationery, pantry items, disinfectants, furniture, and ICT equipment) promptly and efficiently;● Coordinated with suppliers, service providers, and external resources to ensure seamless operations;● Provided effective support to both the Sales and Service teams;● Took on additional responsibilities as IT support, setting up all new devices with virtual instruction from the IT Manager in the Australian office;● Demonstrated proficiency in SAP for processing data requests;● Managed inbound cargo and assembled export cargo loads, arranged freight, and booked transportation to ensure timely delivery to domestic and international destinations;● Monitored leased vehicles, purchased RUC, and liaised with the lease company to schedule WOFs/COFs and service bookings. Show less

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  Marewa 4 Square

  Apr 2019 - Nov 2021

  Shop Assistant

  ● Quickly acquired proficiency in using the check-out and Lotto systems and served hundreds of customers weekly with accuracy and efficiency;● Delivered exceptional customer service, earning appreciation from numerous regular customers;● Maintained a consistently friendly and positive attitude while serving customers throughout two lockdowns as an essential worker;● Provided outstanding teamwork.

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  MTN Homes

  Apr 2020 - Aug 2021

  Administrative Assistant - Contractor

  ● Handled Accounts Receivable and Accounts Payable tasks;● Managed projects' database, costs, budgets, and resources effectively;● Utilized Xero to create invoices, generate reports, and prepare financial statements;● Maintained and archived quotes, invoices, building consents, plans, designs, and other project documents meticulously;● Managed suppliers and contractors’ database and maintained project database;● Reconciled financial statements;● End of month reported on project drawdown and projects’ costs. Show less

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  Worldline Merchant Services

  Nov 2021 - Dec 2021

  People Experience Coordinator

  ● Researched and mastered 2 new HRISs (Namely and People Day), troubleshooting any issues and enhancing the HR Coordinator manual;● Proficiently utilized the HRISs to create, update, and manage HR records for seamless onboarding and offboarding processes;● Spearheaded the hiring of 30+ new employees during a 6-week contract, handling offer letters, reference checks, IT setup, onboarding meetings, and orientation;● Streamlined the offboarding process for over 10 employees to ensure a smooth transition;● Served as the primary point of contact for HR inquiries across the company and managed the Worldline NZ People email address;● Generated monthly reports from HRISs and prepared ad hoc data reports for the People Experience, payroll, accounting, operations, and executive board teams;● Ensured data accuracy and correct documentation for the payroll team;● Led the long service anniversary and reward and recognition programs;● Coordinated performance reviews and objectives-setting campaigns;● Provided project support to the People team for initiatives like Cultural Days, onboarding programs, and Recruitment Workshops;● Collaborated with the IT team to manage devices provided and collected. Show less

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  MTN HOMES LIMITED

  Sept 2022 - Apr 2023

  Personal Assistant

  ● Provided administrative, clerical, secretarial and general support to the Owner Director to run a building development company and two bed-and-breakfast facilities;● Liaised with suppliers, partners, agents, customers and guests to make sure the operations of those entities were running smoothly;● Used Xero to do invoicing, bank reconciliation, reporting, and payroll;● Supported overseas workers on visa application processes and changes with the immigration advisors.

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  Hawke's Bay Regional Council

  Apr 2023 - now

  ● Provide comprehensive administrative support for People and Capability, including meeting scheduling and learning development bookings.● Manage HBRC onboarding, ensuring smooth integration and support for new employees.● Assist with performance, remuneration, and exit documentation, as well as HRIS data management.● Oversee purchase orders and requisitions, ensuring accurate coding and approval.● Handle data flow for HBRC insurance and income protection benefits.● Manage the main HR email inbox, ensuring timely and accurate responses.● Provide guidance on policies and procedures, escalating complex issues as needed.● Maintain employee records, personnel files, and Personal Development Plan files securely.● Support and maintain the CultureAMP survey platform with up-to-date data.● Provide People and Capability data for Council reports, meetings and LGOIMAs.● Coordinate internal communications, learning opportunities, and maintain related records.● Lead the staff exit process and report on exit survey trends.● Ensure compliance with relevant legislation and assist in workforce planning and talent management.● Support the Talent Acquisition Consultant with recruitment activities.● Actively contribute to team meetings and continuous improvement initiatives. Show less

  • People & Capability Coordinator

    Mar 2024 - now

  • Recovery Claims Analyst

    Apr 2023 - Mar 2024