Arun Selvakumar

Experience

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  Sutherland

  Jun 2015 - Oct 2017

  Technical Support Engineer

  Monitor and maintain computer systems and networks. Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

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  Groupon

  Jun 2018 - Mar 2019

  Advanced Resolution Expert

  Keep track of the latest Social Media Paid Marketing trends, solutions and productsAbility to meet deadlines and manage to deliver projects with minimal supervision.Talk to the clients and answer questions related to Groupon deals, customer experiences, merchant feedback, and technical issues.

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  PayPal

  May 2019 - Dec 2021

  •Maintain a current understanding of money laundering and terrorist financing issues including policies, procedures, regulations, industry best practice, criminal typologies and developing trends.•Responsible for investigating claims and analyzing supporting documents to resolve complaints. •Proactively guide and address customer questions regarding but not limited to; PayPal Products, Resolution Center, Purchase Protection, Seller Protection, Claims Management Processes, Chargebacks, Policy, Procedures and complete Issue Resolution.•Champion the customer's issues and work on their behalf to achieve resolution to queries real time using customer information, appropriate technology and the appropriate policies/procedures. Show less

  • Merchant operations Specialist, IN market

    Mar 2020 - Dec 2021

  • Solutions Agent 2, NA and UK market

    May 2019 - Dec 2021
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  DHL Express UK

  Feb 2022 - Jun 2022

  Warehouse Executive

  Support day-to-day operations in warehouse by ensuring adequate manpower to perform warehouse duties. Plan and coordinate with customer service teams to ensure timely operations (shipments clearance and delivery) execution.

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  Brownsover Hall Hotel

  Jun 2022 - Feb 2024

  Food And Beverage Assistant
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  Department for Work and Pensions (DWP)

  Feb 2024 - now

  Executive Officer