Deep Enrich
Lorela Catapang Berania
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Muntinlupa City, National Capital Region, Philippines
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About me
Assistant Manager @ BDO Unibank |
Education
Batangas State University
1999 - 2003Bachelor of Science - BS Computer Science
Experience
BDO Unibank
Jan 2013 - nowResponsible for efficiently serving clients related to their personal bank accounts and banking transactions,as well as inquiries and concerns related to bank's retail products and services such as deposits, loans, retail cards, remittance, rewards and personal online banking.
Account services officer
Dec 2024 - nowTeam Head - Assistant Manager
Aug 2023 - Feb 2025Team Lead
Jan 2013 - Feb 2025
BDO Unibank Inc
Mar 2022 - May 2024Junior Assistant Manager 3
Licenses & Certifications
- View certificate
De-Escalating Intense Situations
LinkedInAug 2020
- View certificate
Become a Customer Service Specialist
LinkedInAug 2020 - View certificate
Customer Service: Call Control Strategies
LinkedInAug 2020 - View certificate
Customer Service: Serving Customers Through Chat and Text
LinkedInAug 2020 - View certificate
Customer Service Foundations
LinkedInJul 2020 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInJul 2020 - View certificate
Customer Service: Handling Abusive Customers
LinkedInJul 2020 - View certificate
Communication Foundations
LinkedInMay 2022 - View certificate
Building Rapport with Customers
LinkedInAug 2020 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInAug 2020
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