Francis Gitau

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Kenya

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Timeline
About me
Manager, Commercial & SME Banking Credit Analysis at NCBA Group
Education
- Kenya Institute of Bankers
  2015 - 2015
  Certified Banker Graduate Programme Insurance, Banking and Finance.
  Activities and Societies: I enrolled as a member of Kenya Institute of Bankers. The course was an opener for me as young professional yearning to venture in the banking industry. I was able to understand the dynamic banking industry from an operations, business and regulatory point of view and learnt about what it takes to excel through hard and smart work, skills growth, connecting, integrity and ethics.
- LENANA SCHOOL
  2007 - 2010
  KCSE
- Jomo Kenyatta University of Agriculture and Technology
  2012 - 2015
  Bachelor of Science in Actuarial Science
  Activities and Societies: I was an active member of Jkuat Karen Campus rugby team
- Strathmore Business School (SBS)
  2023 - 2026
  Master of Science in Development Finance Development Finance
Experience
- National Bank of Kenya
  Jan 2015 - Jul 2015
  - Bancassurance Assistant
    Apr 2015 - Jul 2015
  - Credit Analyst
    Jan 2015 - Apr 2015
- NIC Bank Limited
  Jan 2016 - Oct 2019
  I supported the branch through attending to bankwide concerns from customers at the front office and keeping the banking hall organised. This involved timely attendance to customer queries and going beyond their expectations. Monitering and operating accounts. Debiting and crediting accounts as per customers' instructions. Opening and closing accounts. Processing RTGS, TT'S, Standing orders, Fixed and Call Deposits, internal transfers and related accounts maintenance duties and customer service duties. Am also involved in selling banks' products. Retail banking products such as asset finance, personal loans, overdrafts, bancassurance and securities products.
  - Customer Service Officer
    Oct 2018 - Oct 2019
  - Operations Assistant
    Jan 2016 - Oct 2019
- NCBA Group
  Oct 2019 - now
  My role is to support business growth in Retail Banking division through growth of the SME/Commercial asset book and achieve a quality portfolio by ensuring timely appraisals and renewals of credit applications. I offer strong support to SME & Commercial Banking Relationship Managers and Branch Managers in the appraisal of customer facilities and portfolio management with an aim of improving on quality and turnaround time for approval of credit applications. Retail credit analysis. Ensuring business banking facilities are policy compliant. The GO FOR IT Bank!!! I use my experience in banking customer service to deliver excellent service to my clients and go beyond their expectations to realize the organisation's business growth and customer retention.
  - Manager Commercial & SME Banking Credit Analysis
    Jul 2023 - now
  - Assistant Manager Commercial & SME Banking Credit Analysis
    May 2020 - Jul 2023
  - Customer Experience Officer
    Oct 2019 - May 2020
Licenses & Certifications
- Certified Banker Graduate Programme.
  Kenya Institute of Bankers.