Dana Johnson

Experience

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  The University Club of Boston

  Jan 2013 - Mar 2013

  Management Trainee

  • Assisted the Food & Beverage Director with a la carte dining and event operations• Cross-trained with the Membership Director, Membership Communications Manager and Assistant Controller on membership and accounting operations• Learned how to program POS items into the JONAS POS system and worked on the club’s website and digital newsletter production

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  Renaissance Golf Club

  Apr 2013 - Jul 2013

  Event Manager / Assistant Food and Beverage Manager

  • Monitored and scheduled Banquet Staff• Processed Banquet Event Orders into the JONAS POS System for all upcoming private events, weddings, and golf outings• Managed Dining Room reservations and pace of service• Oversaw the day-to-day operations of the dining outlets• Responsible for maintenance of the JONAS POS system, closing out the day, and locking up the building each night• Met with clients on a daily basis to plan functions including weddings, business meetings, social gatherings, and golf functions Show less

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  Downtown Harvard Club of Boston

  Nov 2013 - Jan 2015

  Member Events & Catering Coordinator

  • Planned, hosted, and invoiced corporate and social functions with attendee counts ranging from 4 to over 200• Booked and executed all member events• Collaborated in creation of floor plans, menus, and vendor selection • Worked with the Program Committee to plan social functions for members• Addressed member questions and concerns, as well as ensuring overall member satisfaction• Assisted in the creation of the bi-monthly newsletter, monthly bulletin, and promotional materials for upcoming events and specials• Mastered software programs including Members First, Northstar, and Hotel Sales Pro• Conducted Profit and Loss Statements while determining food and beverage costs and expenses• Monitored accounting practices to ensure all clients were invoiced correctly Show less

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  The Langham, Boston

  Apr 2015 - Sept 2015

  Catering Sales Executive

  • Langham Luminaries Award- Recognizing Langham’s Sales Talent Globally on my 2015 Second Quarter Sales Achievement• Conducted site inspections and off site sales appointments to establish a relationship with potential clients• Negotiated guest room rates along with meeting and function room rentals within hotel guidelines• Produced proposals, sales contracts and banquet event orders for client approval• Monitored inquiry calls and assigned to appropriate manager in accordance to their market segment• Booked events for the roadshow market, corporate groups, and overnight accommodations• Worked with the Sales and Catering team to achieve team revenue goals along with personal goals Show less

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  Sofitel

  Nov 2015 - Oct 2016

  Front Desk Agent

  • Performed check in and check out functions including confirmation of booking, room type, guest identification, upgrades and marketing promotions• Cross-trained with Front Office Managers on staff scheduling and weekly payroll tasks• Responded to guest comments and resolved complaints as necessary• Proficient in hotel operating systems Opera and HotSOS• Assisted Guest Relations Manager in VIP arrivals and guest room amenities• Coordinated with the Housekeeping Department for room readiness• Named #1 for the most Accor LeClub membership enrollments for January 2016• Responsible for the front desk checklist on a daily basis including balancing the house and other shift paperwork to prepare for incoming arrivals Show less

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  Two Roads Hospitality

  Oct 2016 - Nov 2017

  Assistant Front Office Manager I Smyth, a Thompson Hotel

  • Conducted daily pre-shift meetings and oversaw daily duties performed by Front Desk Agents and Bell Staff• Enforced and adhered to the Forbes Service Standards• Overnight MOD relief and administered night audit functions• Interviewed candidates with Director of Front Office when hiring for all open positions• Created Standard Operating Procedures with the assistance from the Director of Front Office and helped implement them during staff training sessions• Worked closely with Housekeeping, as needed, by assisting with room inspections and creating daily boards • Provided concierge services and general requests to hotel guests along with our private condo residents• Coached and disciplined employees when necessary by using proper hotel documentation• Reviewed VIP’s, daily arrivals, traces, and special requests• Arranged and prepared personal amenities for repeat guests and VIP’s• Managed proper cash handling procedures, worked with accounting on billing and 3rd party reservation reconciliations• Responsible for inventory and ordering of all front desk supplies• Expert in using hotel operating software Opera and ALICE• Member of the Hotel Fire Brigade Team and knowledgeable of fire safety procedure Show less

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  Kimpton Hotels & Restaurants

  Nov 2017 - Mar 2018

  Housekeeping Supervisor I Kimpton Sawyer Hotel

  • Supported the housekeeping management team with day-to-day operations and ensured room attendants met quality specifications• Performed detailed inspections of assigned rooms after room attendants completed their job• Monitored HotSOS calls directed to the housekeeping department regarding guest requests and hotel operations• Coached and trained room attendants on proper room standards and readiness • Opening procedures included assigning room attendant boards, created daily assignment sheet for supervisors, picked show rooms and conducted morning line up• Closing procedures included updating Opera, collection of master keys, cross referenced room attendant assignments, and logged all lost and found• Worked closely with the front office team to assist with any special requests, amenities, VIP’s and room discrepancies• Conducted minibar services; charging guests, restocking consumed items, and product inventory Show less

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  Thunder Valley Casino Resort

  Apr 2018 - Aug 2019

  Guest Service Attendant

  • Certified Job Coach for training and mentoring new team members on policies, procedures, and four diamond service standards• Greet and assist all guests upon arrival and departure of the hotel• Assist guests with all luggage services which include storing bags, delivering to rooms, and luggage assistance upon check out• Explain room features, amenities and event offerings occurring at resort during their stay • Use Guest Service Tracking System to track all team member tasks and luggage inventory• Communicate with Valet on all car retrieval requests• Help Front Desk Agents during busy check in periods and assist running night audit when needed Show less

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  Hard Rock Hotel & Casino Sacramento

  Sept 2019 - Jul 2021

  • Member of Hotel Management Team during the Grand Opening where we created Standard Operating Procedures, Policies, Checklists, and created the Bell Attendant Operation Program• Developed New Hire Training Manuals for Bell Attendants, Front Desk Agents, and Reservationist along with daily training outlines• Communicate daily with Housekeeping on inventory changes and room readiness • Leader of Team Member Engagement Programs• Established a good rapport and work closely with Player Development, Sales and Catering, and Finance • Executed employee reviews, corrective counseling sessions, and mentored employee growth• Learned how to handle guest complaints by being understanding of the situation and using their feedback to improve the operation• Proficient in operating LMS, HotSOS, Delphi and Micros • Assisted the Catering and Sales Manager with group bookings, room blocks, executing events, and event billing• Completed month end duties and reports for the Finance Department Show less

  • Front Office Manager

    Feb 2021 - Jul 2021

  • Hotel Supervisor

    Sept 2019 - Feb 2021