Rae Marie Kasaba

Experience

• 

  Geisinger

  Feb 2006 - Aug 2017

  Registered Medical Assistant

  Devising and deploying robust plans for the delivery of excellent servicesacross Urology, Podiatry, PCU, and Oral Surgery; cooperating with nurses andDoctors for patients in the specialty clinics; mentoring and coachingemployees by providing constructive feedback and showing an interest intheir long-term professional development; ordering supplies and sterilizingequipment; communicating with clients' to schedule / confirm appointmentsand verify insurances.

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  St. Luke's University Health Network

  Aug 2017 - Oct 2020

  Delivering exceptional performance in managing quality initiatives,including Kidney Smart and Vascular Access to achieve desired results;preparing, running, and reviewing reports / data to ensure proper accuracy;creating and delivering training sessions for staff to augment overallproductivity and efficacy; managing various projects from initiation tocompletion; establishing and managing schedules for staff.Key Accomplishments, I achieved during this role:• Accomplished targeted goals by maintaining and improving qualityimprovement initiatives regarding Physician Billing computer system, patientsatisfaction survey, staff evaluations, and other QI problems.• Received promotions from Practice Coordinator to Supervisor, AdministratorI, and Practice Administrator II.• Successfully turned around retention issues through strategic recruiting. Show less

  • Practice Administrator II and Site Supervisor

    Sept 2018 - Oct 2020

  • Practice Supervisor

    Nov 2017 - Sept 2018

  • Practice Coordinator

    Aug 2017 - Nov 2017
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  Williams and Daily Dental

  Oct 2020 - Jun 2021

  Practice Manager

  Implementing best practices for the management of day-to-day operationalprocesses, while leading clinical and clerical staff members; communicatingwith patients to detect / resolve complex issues in a timely manner;coordinating with energetic teams for the administration of all facets ofbilling / revenue cycle and multiple office operations; recruiting,training, and mentoring talented staff to meet and exceed organizationalrequirement.Key Accomplishments, I achieved during this role:• Ensured the delivery of excellent services in dental care throughleadership team collaboration.• Optimized overall performance by leading, mentoring, and training overallstaff. Show less

• 

  Avance Care

  Jul 2021 - Feb 2025

  Major Responsibilities:Providing proactive support, leadership, and guidance to cross-functionalteams for the management of overall operations, while ensuring compliancewith standard procedures; recruiting, interviewing, training, and on-boarding talented staff; scheduling employees, overseeing vacation requests,and ensuring continuous shift coverage to ensure maximum patientsatisfaction; playing a key role in liaising with corporate office, clinicteam, and other outside entity; performing various tasks comprising vaccinesupply inventory management, relationships management, and complex problemresolution.Key Accomplishments, I achieved during this role:• Administer timely prior authorizations and medical supplies were notoutdated.• Enhanced customer satisfaction and retention rate by detecting / resolvingcomplex queries and ensuring delivery of excellent service.• Ensured compliance with Avance Care policies and procedures.• Rolled-out mobile payment system with a keen focus on allowing patients topay remotely and increase Avance's revenue while decreasing delinquencies. Show less

  • Project Manager

    Jun 2023 - Feb 2025

  • Project Associate

    Apr 2022 - Jun 2023

  • Office Manager

    Jul 2021 - Apr 2022
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  Voices Together

  Feb 2025 - now

  Director of Operations