Garette Craig

Experience

• 

  Mesa Community College

  Jun 2013 - May 2015

  Student Athlete

  - Devoted 30-40 hrs a week to traveling, games, meetings, and practice.- First Team All Western States Football League (WSFL) for Receivers.- First Team All Western States Football League (WSFL) for Returners.

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  3XP Solutions

  Dec 2013 - Apr 2014

  Sales Representative

  -Established new accounts that wanted to start their own online company.-Submitted order forms in a timely manner.-Recommended innovative products and services.-Resolved customer complaints through investigating problems

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  Hilton Hotels & Resorts

  Mar 2014 - Jul 2014

  Pool Attendant

  - Maintained customer satisfaction while administering safety regulations and policies.- Organized and orchestrated group activities for clients on an everyday basis.- Provided a high level of customer satisfaction under hectic working conditions.

• 

  University of New Hampshire

  Jun 2015 - May 2017

  Division I full-scholarship Football Athlete

  Devoted 30-40 hrs a week to practicing, games, traveling, meetings and volunteer work.

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  Bonaventure Equity, LLC

  Jan 2017 - May 2017

  Corporate Consultant Intern

  - Analyzed both positive and negative economic factors that impacted corporate retention and growth in South Florida through market based research and specific industry analyses.- Generated a client report and presented through powerpoint and written format describing the leading indicators that impact corporate retention and growth.

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  Jackson Hewitt Tax Service Inc.

  Oct 2017 - Dec 2018

  Tax Preparer

  - Audited all client forms for accuracy and completeness while conducting an in-person interview with clients.- Analyzed financial records such as income statements and documentation of expenditures to determine forms needs to prepare tax return.- Delivered exceptional customer service to clients while adhering to all IRS rules and regulations.

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  Sure Power Consulting

  Nov 2017 - Feb 2020

  Business Analyst

  - Lead long term project consulting with various levels of business partners in order to increase efficiency.- Provided subject matter expertise on company procedures and managed reference documentation.-Prioritized multiple different projects in order to resolve business needs in timely manner- Provided root cause analysis to eliminate reoccurring errors.- Lead specialty for training for individuals and perform quality assurance to ensure compliance with project.- Delegated assignments amongst colleagues to alleviate specific daily billing anomalies.- Generate daily performance reports while accounting for work remaining from previous days if applicable.- Analyzed billing anomalies to identify discrepancies and resolve complications in a timely manner.- Complied with all billing practices and procedures while meeting performances expectations. Show less

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  American Express

  Feb 2020 - May 2024

  • Lead data portfolio reporting modeling for Global Loyalty & Benefits Power BI Report.• Strategically managed investment funding from small incremental builds to large strategic multiyear projects.• Streamlined reporting process through domain modeling for initiatives and communicated vision of capacity planning and commitments for the year.• Created and documented intake process for portfolio strategic initiatives• Cross-collaborated with leadership to negotiate strategic roadmap for organization initiatives andmatriculated with product and engineering teams.• Prioritized and managed 196 initiatives planned for the year and presented strategic vision to top leadership between 2022 and 2023.• Founded and managed cross-portfolio reporting manager group of 15 persons for establishing best practices and governance for enterprise.• Performed onboarding training for portfolio team of 5 including Director responsible for crossed enterprise• Subject Matter Expert / Thought leader in building out portfolio management reporting for 10 enterpriseteams. Show less

  • Digital Portfolio Manager

    Aug 2021 - May 2024

  • Associate Product Manager

    Feb 2020 - Aug 2021