Experience

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  Mascom electronics pvt. ltd

  Jan 1999 - Nov 1999

  Customer service manager

   Maintenance of PC's and LAN which covers Novell Netware, Win NT,Windows 9x windows for workgroup and Dos 6.22 at client place  Worked as Residence Eng. in FDC (Field Design Cell) of Reliance Group of Industries (Jamnagar) for a Year. Contributed in smooth running of IT Helpdesk Providing Hardware Software, Network & E-Mail (Outlook) support to users. Installation \ Administration of Windows NT4.0 Responsible for Installation, troubleshooting Maintenance of Pc’s and Server under Win NT. Show less

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  Ge plastics india (net connect)

  Sept 2001 - Jun 2002

  Fm engineer

   Responsible for all the networks support under MS Windows NT, & 2000 Startup, Shutdown Backups & First level Maintenance of all servers Installation & setup of remote connectivity setup through VPN and Nortel. Installation of office automation software’s Oracle based packages. Monitoring the Health, Maintenance & ensuring 100% up time of all the Servers. Tuning, Monitoring, Disk space management, Ensuring data security & Access control. Monitoring and analyzing leased lines for Mail Traffic, ensuring delivery of mails Show less

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  Kellogg india (catalyst capital)

  Oct 2002 - Jan 2006

  Consultant

  Responsible for managing & supporting network (VPN, WAN, LAN) on all India ensuring service levels on a day-to-day basis, Handle the messaging server Lotus / Exchange acrossResponsible for Installing all the new updates & upgrades of all the software used by the Co by ensuring security polices implementation and compliance.Monitoring the leased lines for Mail traffic, analyzing and solving problems andensuring proper delivery of mailsResponsible for documenting the IT Infrastructure on ongoing records of all Software & Hardware assets, managing there Configuration & licensing part.Co-ordination with vendor for problems resolving doing vendor Management / keeping track of warranty AMC status. Co-ordination with Vendors for problems, replacement of sparesDoing monthly MIS report and sharing with the management for analysis and on going progress Show less

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  Wipro ltd. - india

  Jan 2006 - Sept 2016

  Progarm lead

  •Adhering to margins, Profitability norms. Doing monthly billing and collection, Responsible for target and renewal of services and sales of new additional services to the customer, reporting delivery weakness and risk mitigation to Line Manager & Program Head.•Identifying new business opportunity, account development, Managing the right skills resources for the account and acting as single point of contact for all requirements and operations for the account •Initiating customer meetings to discuss service levels and general customer satisfaction. Ensure the implementation of the various services is complete and is in line with the customer requirements. Taking Customer feedback on quality of call supported by Service Desk. Drives delivery readiness, due diligence deliverable and implementation of Service Delivery within a customer approved proposal Show less

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  Technology leaders co ltd

  Mar 2017 - Aug 2017

  Project manager

  • Initiating customer meetings to discuss service levels and general customer satisfaction. Ensure the implementation of the various services is complete and is in line with the customer requirements• Identifying new business opportunity, account development, managing the right skills resources for the account and acting as single point of contact for all requirements and operations for the account.• Drives delivery readiness, due diligence deliverables and implementation of Service Delivery within a customer approved proposal.• Coordinating with the project team in design/site activities and management of project at various level. Show less

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  Cms it services pvt. ltd.

  Jul 2018 - now

  Sr service delivery manager