Experience

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  Electronic data systems

  Jan 1995 - Jan 1997

  Unix systems administrator

  Key Achievements:• Established strong relationships with FAA leadership and project representatives to promote, test, and implement Prototype National Air Space Infrastructure Management System capabilities.• Managed hardware and software delivery, configuration, and implementation schedules along with providing presentations and system demonstrations at FAA facilities and conferences around the country.• UNIX Systems Administration: hardware, network and application configuration management, automation and scripting, security and network management, Oracle database administration, deliverable documentation and end-user systems training. Show less

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  Electronic data systems

  Jun 1997 - Jul 2006

  Information specialist

  Key Achievements:• Supported financial, warranty, and administrative elements of Certified Pre-Owned Vehicle systems through integrations with ERP system.• Automated credit card billing and return processing in support of Direct Accessories Sales website.• Administered ERP security, annual audits, cumulative updates/SARs, end-user training/support, and end-of-year 1099 updates. • Provided ACH/EDI development and administration to meet evolving bank and vendor data exchange requirements. Show less

• 

  Opentext

  Jul 2006 - Jul 2024

  Key Achievements:• Managed a variety of Enterprise Business Systems and helped lead strategic implementation and enhancement projects for ServiceNow (ITSM, ITBM, ITOM, SIR, IRM, GRC), Micro Focus Service Manager, Micro Focus CMDB, Micro Focus SMAX/CMDB, Micro Focus Asset Manager, Everbridge, JIRA, Confluence, One Trust and Onspring.• Coordinated and engaged with key stakeholders (internal/external, tech/non-tech) and contractors to plan, prioritize, negotiate and deliver critical, time-sensitive features and objectives in support of FedRAMP and ProtectedB compliant service offerings.• Responsible for ITSM/CMDB platforms used for discovery and audit management of over 5 million CI's and 300+ Business Services/Applications in support of global infrastructure and commercial operations. • Eliminated technical debt and alleviated costly software licenses by migrating/decommissioning legacy on-prem systems and using modern SaaS technology/tools to support more efficient, secure and compliant operations. • Drove delivery and support of DevOps activities for multiple projects, products and services required to operate under strict security and compliance regulations (SOX, PCI, GDPR, SOC1/2, FedRAMP, ProtectedB) using public (AWS, Azure, GCP), hybrid and private cloud platforms and technologies.• Led team of 8+ systems engineers, established annual goals/objectives in alignment with IT programs/strategies, supported continuous learning, career development, bi-annual performance reviews and annual ratings for all assigned team members.• Promoted ITIL best practices for Change Management, Incident Management, Problem Management, Request Management, Knowledge Management, Release Management, and Configuration Management including SOP development, training, daily operations management, enhancements/integrations and governance.• Facilitated traditional/agile projects and optimized compliance, security, testing, SLAs, operational monitoring/management of critical services. Show less Key Achievements:• Orchestrated integrations between HP Service Manager and other tools such as Everbridge, HP CMDB and Asset Manager, HP OMi Event Management, ServiceNow, FrontRange ITSM, Siebel, SAP BusinessObjects, Power BI, HP Quality Center, SharePoint, Active Directory and SSO.• Supported engineering teams responsible for integration development and discovery of AWS, GCP, Azure, VROPS and Qualys to ensure accurate and comprehensive population of the uCMDB which integrated with Service Manager and other key reporting tools for Asset Management and Configuration Management audit requirements.• Coordinated the development of automated application and performance load testing to support the major upgrade of HP Service Manager which improved defect detection and accelerated testing and acceptance cycles by 80%.• Helped drive the adoption of a new agile project management practices and toolsets across teams, enhancing workflow transparency and boosting productivity by 40% over an eight-month period. Show less Key Achievements:• Optimized database queries, which resulted in a 20% improvement in application and report generation response times under heavy loads.• Analyzed user requirements and contributed to the development of a customized ERP solution, leading to a 15% increase in workflow efficiency and improved invoice generation, formatting, delivery and collection.• Administered security patches, audits, year-end 1099 updates and ACH/EDI enhancements which boosted ERP compliance and audit metrics by 70% and reduced recurring costs by $200K.• Contributed to integrations, testing and deployment of a Siebel CRM solution, enhancing customer satisfaction and engagement metrics by 40% over the fiscal year. Show less

  • Sr Manager Enterprise Business Systems

    Jul 2015 - Jul 2024

  • Manager IT Service Management Systems

    Jul 2010 - Jun 2015

  • Lead Systems Engineer

    Jul 2006 - Jun 2010