Experience

• 

  Tyokalupiste roppola oy

  Feb 2007 - Oct 2008

  It support specialist
• 

  Glorium oy / ppmedia

  May 2007 - May 2008

  Employee
• 

  Finnkino oy

  Jul 2007 - Sept 2007

  Theater employee
• 

  Finnkino

  Sept 2009 - Dec 2010

  Employee
• 

  Pohjois-savon visuaalisen taiteen aluekeskus

  Jun 2010 - Sept 2010

  Software developer / it-specialist
• 

  University of eastern finland

  Nov 2010 - Nov 2011

  Designer

  Projectworker (Tikesos)

• 

  Atbusiness

  Mar 2012 - Oct 2012

  Service desk coordinator trainee
• 

  Innofactor

  Nov 2012 - Jun 2021

  Managing continuous services and development projects for both public and private customers. Customer Service tasks e.g. main user and end-user support, ITIL-based Incident Management, Support of internal systems and ticketing system, documentation, working with Microsoft technologies e.g. Sharepoint and other O365 products.Also during these years I've been working occasionally on other roles such as Test Manager, Service Manager and Trainer.

  • Service specialist

    May 2021 - Jun 2021

  • Service and Project Manager

    Jan 2019 - Apr 2021

  • Customer Support Specialist

    Nov 2012 - Jan 2019
• 

  Istekki oy

  Jul 2021 - Jul 2024

  • Product Owner

    Aug 2022 - Jul 2024

  • Service Manager

    Jul 2021 - Aug 2022
• 

  Finnvera

  Aug 2024 - now

  It specialist