Experience

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  Abou ghaly motors

  Mar 2003 - Apr 2011

  Service center manager

  - From 2003 to 2006 workshop engineer at Abou Ghaly Motors Chrysler.Jeep.Dodge - 2006 to 2008 workshop manager at abou ghaly motors chrysler.jeep.dodge- 2009 to 2011 service center manager at abou ghaly motors chrysler.jeep.dodge

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  Nissan auto egypt

  Apr 2011 - Jan 2019

  Service manager

  • Handle customers’ issues and complaints with the service department to ensure their satisfaction.• Maintain effective control of expenses in line with budget objectives and figures.• Carry out staff evaluations and appraisals. • Provide the daily activity reports, Q.C, comeback reports, individuals’ productivity, utilization, and efficiency reports.• Monitor the daily work flow of the service center ensuring that the process and all procedures are efficiently carried out.• Monitor warranty authorization to ensure manufacturer's policy is executed. • Identify and address the training and development needs to ensure technical capability and high level of skills are achieved. • Establish new quality control checks to ensure work quality is achieved. • Generate service packages promotions and service contracts.• Establish new effective procedures to ensure time is fully utilized. • Provide technical assistance and support on difficult technical issues. • Prepare the newly hired staff plans to ensure that they are following the preparation policy. Show less

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  El_kasrawy group

  Jan 2019 - Mar 2020

  Deputy after sales manager
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  Kasrawy group

  Mar 2020 - Oct 2023

  Gm after sales