Experience

• 

  Tan phuong education co

  Aug 2012 - Jul 2013

  Research executive

  - Contact client to get feedback to help marketing research project effectively.- Design questionnaires and organise surveys, gather customers feedback and provide solutions.

• 

  Freelancer

  Jan 2013 - Jan 2016

  Digital marketing specialist

  - Consulting about social marketing plan for small bussiness- Support team member in execution to achieve goals.- Writing reports, keeping records and other documents related to client’s project.- Develop plan in social media project to win KPI.

• 

  J.d. everest

  Sept 2013 - Jan 2014

  Digital project assistant

  - Oversee the activities of freelancers and worked with team leader into developing plans and evaluating progress.- Support team member in execution to achieve goals. - Develop online communication plan in 360 marketing project to win KPI.Projects I have been involved in: Microsoft PG 2013, Microsoft Window 8.1.

• 

  Wolf media

  Feb 2014 - Oct 2014

  Social media executive

  - Develop and monitor strategic plan for online marketing (including SEO, SEM, email marketing, affiliate…) for clients.- Measure the results and effectiveness of SEO, SEM plansProjects I have been involved in: Maple Bear, Nha Khoa Thuan Kieu, Khang Duoc Sam, Nuoc Hoa Shop

• 

  Social map (product made by liti solutions)

  Nov 2014 - Apr 2016

  Digital marketing specialist

  Main responsibilities:- Research and compile statistics from target users- Developed online marketing strategy, run and maintain website- Survey on customer's use to improve, enhance the tool. (Develop new function and interface).- Testing new update from IT Dev team, detecting bugs and innovating new ideas.- Handle data validation, analysis review to ensure data consistency and accuracyProduct: Social Map - the project was born based on the concept to build database about people who suffer from difficulties in life around us. With contribution and observation of local community, we create the maps which show us who in need and where they are. Show less

• 

  Liti solutions

  Jan 2015 - Aug 2016

  Main responsibilities:- Understand product objectives and design surveys to discover prospective customers’ demand.- Designing qualitative and quantitative research plans for product in all stages of the Product Life Cycle.Gather users feedback and provide information for Technical team. Interpreting data, writing reports and making actionable recommendations- Partner with the Customer Insight and UX teams to incorporate quantitative and qualitative Customer data and research into product iterations and optimization roadmaps.- Plan for tasks of each developer in sprint and prepare test plan and test cases for sprintProduct: Liti Book - Liti Book is a single hub for daily work where knowledge/document organizing and collaborating in cloud age. Results: Design landing page for A/B Testing for product in MVP phase. Increase number of applications from email from 10% to 35% of total applications after 3 months. Show less Main responsibilities:- Work with business stakeholders to define and track key product performance indicators (KPIs), as well as release-specific success metrics- Identify and drive through short-term initiatives that improve the performance of the product alongside longer term projects- Survey on customer's use to improve, enhance the tool. (Develop new function and interface)- Testing new update from IT Dev team, detecting bugs and innovating new ideas.Product: Mobile App, E-Commerce App, Financian and HR App Show less

  • Product Research Executive

    Sept 2015 - Aug 2016

  • Digital Associate Product Executive

    Jan 2015 - Aug 2015
• 

  Silicon straits saigon

  Aug 2016 - Jan 2018

  Software tester

  - Assisted with user-accepctance testing and tracking for new CRM Sortware releases- Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes- Work with cross function teams to provide test schedule, feedback and bug reports- Write extensive SQL queries and execute test cases

• 

  Eye-solutions

  Jan 2018 - Feb 2019

  - Lead and mentor a team of manual testers, providing guidance, training, and support to ensure the team's growth and performance.- Maintain organized and well-documented test artifacts, including test plans, test cases, test data, and test results- Plan and conduct regression testing to ensure that new code changes do not introduce unintended side effects or break existing functionality. - Wrote and reviewed detailed test cases and performed testing based on requirements.- Conducted Functional testing includes: Acceptance testing, Smoke testing and Interface testing- Report and manage defects

  • Quality Assurance Test Lead

    Jan 2018 - Feb 2019

  • Quality Control Specialist

    Jan 2018 - Apr 2018
• 

  O2 financial

  Jan 2019 - Jun 2020

  Qa specialist

  - Created & reviewed verification strategy, plan and detailed test cases for web and mobile applications.- Prepared scenarios, scripts and data requirements. - Perform manual testing of development (functional testing of sprint tasks, regression testing and integration testing).- Document software defect using bug tracking system and reported defect involving program functionality, UAT to software developers.

• 

  Tradingfoe as

  Jul 2020 - Jul 2021

  Quality assurance specialist

  - Review and analyze system specifications- Create logs to document testing phases and defects- Report bugs and errors to development teams- Help troubleshoot issues- Conduct post-release/ post-implementation testing- Work with cross-functional teams to ensure quality throughout the softwaredevelopment lifecycle- Use tools such as Asana for the logging of defects and apply appropriate prioritization

• 

  Dutycast inc

  Sept 2021 - now

  Quality assurance specialist

  - Combination of manual testing and automated testing to ensure the quality of products.- Wrote acceptance criteria for each feature being developed. Implemented a post-release analysis process to identify which issues could be caught before release and rolled up into test coverage.- Performed functional, integration and regression testing using Selenium framework and Postman tool.- Configured test environment, created the test data and mocked up the existing data to simulate test conditions.- Conducted a sanity check of environments and follow with Technical teams if there is any blockers.- Participated in Weekly Scrum meeting and provide updates on QA tasks progress and discuss/follow up on Critical defects, Roadblocks with stakeholder Show less

• 

  Sdetpro

  Sept 2023 - now

  Supporter sdetpro

  - Set up process of classes, supporter for the Trainer and Mentors- Keep track of student progress and performances- identify and resolve problems with online classes---SDETPRO was found to share more knowledge about automation test and training beginners to be professional SDETT