Experience

• 

  Teletech

  Jul 2005 - Sept 2005

  Customer service advisor

  Managing general issues for “Orange” mobile phone costumers.

• 

  Teletech

  Aug 2006 - May 2009

  Commercial telemarketer

  Developing Customer Commercial Advise for “Orange” mobile phone company.

• 

  Square enix

  Sept 2009 - Jun 2010

  Spanish linguistic tester

  Identifying and reporting linguistic mistakes in different platforms. Proofreading and general tasks related to the quality assurance (QA) process.

• 

  Sega europe limited

  Aug 2010 - Aug 2011

  Language tester

  Testing video games and reporting linguistic bugs. Proofreading standard and terminology messages and video game manuals. Translation of video game text files. Also temporally working as Senior Language Tester carrying out tasks as updating videogames’ textfiles, managing bug data base and creating test plans and regression files in order to support the Team Leader and the Assistant Team Leader.

• 

  2k

  Aug 2011 - now

  - Supervise WWE 2K projects through the various stages of testing and milestones of their lifecycle to ensure product localization quality as well as adherence to requirements set by platform-holders. Adapt and execute the test plan, create test cases and other testing documentation to ensure thorough testing for all supported languages (other than English). Maintain and monitor databases to ensure that all bugs are written or addressed according to our best practices and are correctly actioned. Effectively check and identify platform-holders’ requirements that would involve localization.- Manage projects’ progress, organizing the workload across the team, establishing and achieving deadlines. Keep all stakeholders informed, providing frequent reports and documentation to QA Management, Producers and Developers.- Manage vendors so they work in alignment with our internal standards and with our internal teams.Identify opportunities for improving the QA Localization Department, defining new processes, and refining existing ones.- Oversee the QA Localization testing team, assist in the recruitment and training processes, evaluate staff performance. Mentor and coach team members to help them achieve their goals, providing valuable guidance and constructive feedback.- Support Managers, Producers and/or Developers, gathering requirements, answering queries, and providing all necessary documentation. Identify and inform of potential risks for the project and collaborate on issues discussion and prioritization.- Prepare and present daily reports, weekly status reports, sign-off reports, and post-mortem reports. Show less • Supervise projects through all stages of testing to ensure product localization quality, as well as adherence to requirements set by platform holders.• Create test cases and other documentation to ensure thorough testing.• Maintain and monitor databases to ensure all bugs are correctly actioned.• Organize the workload across the teams, establishing and achieving deadlines.• Keep all stakeholders informed, providing frequent reports and documentation to Managers, Producers, and Developers.• Identify opportunities to improve the Localization QA Department, defining new processes, and refining existing ones.• Assist in the recruitment and training processes, as well as evaluate staff performance.• Create and impart trainings for internal and external teams. Show less A Senior individual contributor who works closely with the Localisation department by managing translation tasks for Social Media channels, in-game content or printed materials. Assisting the Localisation QA Lead in the Creation of Test Cases, Daily and Weekly Reports, supervising testers and allocating tasks, mentoring testers and communications with external teams. Also providing the following services to Localisation QA management: Serving as a reliable back-up to the Localisation QA lead when absent and taking a leadership role on projects.Executing test plans on pre-release versions of software while assisting the Localisation QA Lead. Tests pre-release software on multiple platforms and check all related printed materials, and ensures quality of written and spoken word in a designated language and conformity with format holder requirements.Finding and reporting issues in the game, or through testing directly in the text database. Providing the correct translation, and where applicable fix directly via text database. Staying abreast of all key issues and serve as the “go to” person for the Localisation QA lead. Show less

  • Associate Test Manager

    Oct 2024 - now

  • Localization QA Lead

    Jun 2023 - Oct 2024

  • Localization QA Associate Lead

    May 2022 - Jun 2023

  • Senior QA Localisation Technician

    Sept 2020 - May 2022

  • Senior QA Localisation Technician

    Jan 2017 - May 2022

  • QA Localisation Technician (Spanish)

    Aug 2011 - Jan 2017