Paul Saltas

Experience

• 

  Wakeupnow

  Nov 2013 - Jan 2015

  Executive Assistant
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  Performance Audio

  May 2015 - Sept 2015

  HR Specialist
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  DoTERRA International LLC

  Oct 2015 - Feb 2016

  Customer Service Specialist
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  DoTERRA International LLC

  Oct 2016 - Jan 2019

  I participate in the screening process of each individual that applies to the call center. Set up and conduct interviews. Compile all new hire paper work and file it internally.

  • Event Coordinator

    May 2018 - Jan 2019

  • Promotions and Events Liason

    Jun 2017 - Apr 2018

  • Recruiter

    Oct 2016 - Jun 2017
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  Blue Raven Solar

  Mar 2019 - Jul 2019

  Corporate Recruiter

  Cultivated a top-notch candidate and hiring manager experience. Managed multiple candidate pools at one time. Oversaw the recruiting life cycle from start to finish. Recorded and maintain recruiting data for the Sr. Recruiting Manager. Proactively Hunted 100 applicants a week. Scheduled approximately 30 interviews per week. Coordinated with multiple hiring managers and small three people recruiting team. Post open positions, source and prescreen candidates in the areas, Show less

• 

  Purple

  Feb 2020 - Apr 2022

  Customer Service Team Lead

  - Coached, trained, and managed 3 teams: the escalation team, the phone team, the email team.- Formed a Service Recovery Team and created a de-escalation and ownership training which reduced the number of escalated calls being passed to a Team Lead from 5% to 1% in a 6-month period. - Recruited and trained all new escalation agents.- Wrote a leadership use guide for all Customer Care leaders to learn the tasks needed to assist them with any questions they may receive from their agents that were related to Warranty, Returns, and other systems used within the department. - Revamped the Email Team by shadowing agents, redefining expectations, and creating KPIs to better track customer satisfaction and agent productivity. Show less

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  Topgolf

  Jun 2022 - now

  Team Lead