Martijn Vermeulen

Experience

• 

  Ericsson

  Mar 2010 - Nov 2011

  Front Office Agent

  As an agent for the EMEA Global Support Delivery Center I was responsible for the international customer support. Involved around setting up recovery teams for resolving emergencies in telecommunication networks worldwide. Also responsible for monitoring the process, administration in the Ericsson IT platform, and communication towards stakeholders involved.

• 

  Holiday Inn London - Kensington Forum

  Jan 2012 - Jul 2012

  Assistant Chief Engineer (International placement)

  During my international internship, In my role as Assistant Chief Engineer I was responsible for establishing, coordinating and managing three different projects in the world's biggest Holiday Inn hotel.• Quality Management Program : responsible for checking the quality of the 906 bedrooms of the hotel. Managing the operational team of the engineering department to prevent and rectify defects and deficiencies. Communications with other departments involved.• Energy Management program: project aimed at creating awareness to save energy at operational, tactical and strategic level.• Green Engage Program : Performed research on entire process of waste management within the hotel. Among others, contracts with stakeholders and procedures analyzed and delivered a successful savings proposal . Show less

• 

  Custom Connect BV

  Sept 2012 - Sept 2015

  In my role as supervisor , I am responsible for the management , guidance and coaching of a team of enthusiastic sales employees . The emphasis is on achieving targets, and ensuring high quality conversations with customers and prospects. Among others responsible for enhancing the team through one 1-on-1- , performance- , assessment- and coaching sessions , as well as interactive group sessions and live coaching. Responsible for monitoring the quality of the conversations of the contact center employees in sales techniques, level of customer support and compliance; ie in accordance with applicable legislation and regulation pertaining. Furthermore, responsible for guiding and coaching teams of employees on different projects to achieve sales targets. Responsible for monitor the conversations of the employees, analyzing the contents and reporting to senior agents and supervisors . Cold calling, sales, customer support and administrative work.

  • Supervisor / Team leader

    Apr 2014 - Sept 2015

  • Senior Agent

    May 2013 - Mar 2014

  • Quality Manager

    Dec 2012 - Apr 2013

  • Contactcenter agent

    Sept 2012 - Nov 2012
• 

  Prezi Moustache

  Sept 2015 - Feb 2016

  Co-Owner

  At Prezi Moustache we create kickass presentations for your business. We make sure to get your message across by visualising your ideas and making your story more memorable. WE DESIGN YOUR STORY. For more information, check: www.prezimoustache.com and give your presentation a Prezi Moustache!

• 

  Glasbestellen.nl

  Nov 2015 - now

  Entrepreneur

  Bij Glasbestellen.nl maken we mooie, complete kwaliteitsproducten van glas op maat, voor binnen en buiten. Zo maken wij onder andere: Douchedeuren, Douchewanden, Douchecabines, Keuken Achterwanden, Balustrades, Beloopbaar glas, Binnendeuren (Schuif-, Taats-, Pendel-, en Aanslagdeuren), Tafelbladen en Spiegels. Bij Glasbestellen.nl:→ Denken we écht met u mee en voorzien we u van oprecht advies.→ Communiceren we snel, zodat u niet onnodig lang hoeft te wachten.→ Is alle kennis en kunde in huis om u van A tot Z te begeleiden.→ Bent u als klant koning, zoals het hoort.Wij werken voor zowel de particuliere als zakelijke klant.Benieuwd naar wat wij voor u kunnen betekenen of wilt u samenwerken? Neem dan vooral contact op via [email protected]. Show less

• 

  Foodimus

  Feb 2017 - Jun 2018

  Co Founder

  Are you a chef, food blogger, restaurateur or home-cook, looking to show off your culinary expertise? Or do you recognise yourself standing in front of a half empty fridge, uninspired and unmotivated, in desperate need of some food inspiration? We’re on a mission to bringing both worlds together on Foodimus; the world's first dedicated culinary platform. A network created by food enthusiasts for food enthusiasts. A place for finding, sharing and storing food inspiration.With Foodimus the fridge is always half full! Show less