Emmy Kerrigan

Experience

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  Various 5 Star Hotels

  Jan 1992 - Jan 2004

  Various

  Over 12 years in hospitality afforded me with skills ranging from Food & Beverage, Front Office and Gaming to fulfil progressive roles within 5-star establishments like: Hilton, Sofitel Reef Hotel Casino (now Pullman), Radisson (now Shangri La) and Cairns International Hotel (also now Pullman). Some of my later roles include:Private Gaming CoordinatorRestaurant ManagerAssistant Front Office ManagerDuty Manager

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  James Cook University

  Jan 2002 - Jan 2004

  Lecturer and Tutor

  Whilst completing my Bachelor in Information Technology degree, I was invited by the School of IT to tutor, then lecture first year IT subjects in 2002 through to 2004. Although the curriculum is set out by the Faculty, I was responsible for:• Preparation of weekly Lesson Plans• Delivery of lectures – up to 150 attendees• Facilitation of tutorials and workshops – individual basis to 20 students• Assessment of projects, essays and exams

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  Precedence Group Pty Ltd

  Jan 2004 - Jan 2008

  Project Manager - Web Development

  As an IT graduate, I was initially employed as a web developer. My role within the firm quickly progressed to Project Manager. My responsibilities to fulfil this role include all points outlined in my business, Atlas Projects, plus in-house staff training in Web Development, with a strong focus on adhering to industry best practice in HTML, CSS, JavaScript and Content Management Systems. The recent birth of our 2 sons motivated me to develop Atlas Projects that allows flexibility around family responsibilities. Show less

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  Atlas Projects

  Jan 2008 - Nov 2013

  Online Strategist and Developer

  Atlas Projects develop online businesses and build their customer relationships with email marketing. From creating graphic elements, registering domain name, web hosting, design & development of information architecture, right through to strategic ongoing email marketing campaigns.Atlas Projects assists developing businesses build their marketing collateral, maintaining a consistent look & feel across all media while satisfying their marketing strategy and needs.Projects managed range from graphic design and print, developing online business presence, and building customer relationships with email marketing.From conception to launch, Atlas Projects provided a web content management system that maintains the client’s central customer database, email marketing, eCommerce, web analytics and customer profiling. Show less

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  Dept of Employment, Economic Development & Innovation

  Jan 2009 - Jan 2010

  IT Consultant

  The objective of the ICT Workshop Series was to ensure participants have an understanding of the necessary skills to develop their company website, search engine marketing and website analytics enabling them to increase business profitability and effectiveness.This series of workshops provide businesses with the skills to commence or advance their business opportunities via the internet. By taking on an integrated approach to online business and focusing on tracking results of online and offline marketing activities through a website, businesses can use the information collected to enhance marketing efforts targeted to existing client base and ongoing demographic. The workshops encourage participation from attendees to demonstrate the theory on real world examples. In collaboration with Echo Zulu in 2009, then with Precedence and Rutten Tech in 2010, we developed, implemented and delivered an ICT focused programme to 20 attendees per workshop. Content of the workshops include:• Planning for an Online Business• Developing Your Online BusinessAdditional topics covered in the series include:• Search Engine Marketing• Evaluating Your Online Business Show less

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  White Source Pty Ltd

  Jan 2009 - Jan 2011

  IT Consultant

  Under the AusIndustry Small Business Development Program, my role as one of the regional IT Providers included:Meet and liaise with program registrantsDiscuss business requirements – both online and offlineAnalyse "As Is" and advice on "To Be" process modelsProvide direction and expert advice on improving online business systems and workflows Provide online business plan recommendationsResearch and develop online marketing strategies to suit business requirements.Develop, review and advice on implementation of information technology relevant to the client's organisation and industry to maximise use and integration of business systems, removal of manual processes and data sources.Provide high level advice and expertise to business owners on information management standards and protocols utilising best practice industry methodologies; ability to break down technical concepts and communicate them in basic business language.Atlas Projects successfully assisted almost 50 local small businesses in our region in improving their e-business capabilities, by helping them significantly enhance their web presence, increase website usage and engage in e-business capabilities to help reduce costs and improve market opportunities. Show less

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  BABINDA ELECTRICS

  Dec 2011 - Aug 2014

  Business Systems Analyst

  My ability to:• Prioritise workload while maintaining flexibility to allow for last minute requests;• Liaise and consult with various stakeholders - internal and external;• Manage time effectively;• Provide deliverables as agreed; • Communicate data and information in the required format with user-friendly toolsThis multi-function administrative role developed my position as BE’s Business Systems Analyst, with key duties and responsibilities including:• Perform Internal Audit of the Quality Management System;• Collaborate with Business Owners and key managers during Management Reviews; • Implement revised systems;• Inform staff of updates to Policies & Procedures;• Prepare technical documentation in a service and product development environment;• Maintain ICT Asset Register;• Train staff with commissioned ICT equipment;• Prepare Operations and Maintenance Manuals for small and large construction projects;• Document Policies and Procedures in line with ISO 9001:2008 and WHS Act 2011;• Support Project Managers with high level administrative functions;• Assist with Payroll duties, including preparation of Superannuation, PAYG and Payroll Tax obligations. Show less

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  Cairns Regional Council

  Aug 2014 - Dec 2015

  Quality and Compliance Coordinator

  PROCESS DEVELOPMENT• Perform business analysis and business process mapping, including business process improvement and identifying areas of duplication and gaps• Facilitate workshops and report on reviewing the Water & Waste file plan/taxonomy and document retention policies• Gather, analyse and assess raw data for reporting and systems reviews• Use Promapp and Visio to prepare business processes, including SharePoint workflows• Conduct quality-related work programmes and provide technical support & advice to Cairns Regional Council – Water & Waste staff• Deliver monthly, quarterly and annual reporting• Provide data and information for business continuity plans• Develop presentation materials as required, including migrating departmental content to newly implemented Intranet on SharePoint• Prepare documentation that conforms to Council procedures and practice• Undertake research and develop project plans, position papers and technical documentation for system processesDRINKING WATER QUALITY• Review and implement Drinking Water Quality Management Plans that comply with statutory requirements and the Australian Drinking Water Guidelines• Participate in workgroup for Recycled Water Quality Management Plan• Ensure Drinking Water and Recycled Water incidents are reported to state regulators and stakeholders within statutory timeframes and requirements• Manage the regulatory reporting, auditing and review schedules to ensure regulatory compliance• Providing process and information capture for Emergency Action Plan, Drinking Water Quality Management Plan and Water and Waste Quality Management Systems• Provide advice and reports to internal/external management, customers and regulators on issues relating to Water Quality• Manage SWIM/NPR data collation and data validation; and consultation with Qld Water where necessary. Implementation and training staff with use of SWIMLocal reporting system• Resolve escalated customer and quality issues Show less

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  New Horizons Enterprises Limited

  Dec 2015 - Apr 2016

  Senior Business System Analyst

  Contract with Compliance and Risk Unit in a NFP organisation • Developed Document Centre to: - host the published organizational documents, made accessible to over 800 staff across the NSW region. - host the master documents for collaborated editing between Policy Advisor, Document Owners and Subject Matter Experts, including setting permissions, as well as developing "create new" and "review" document workflows.• Develop team-specific pages to contain custom views of the document library, tasks and calendar. For example: Learning and Development training calendar and documents. • Develop reporting tool for Recruitment team to track stages of vacant positions, applicants and stakeholders.• Developed Kanban tool to track tasks for Compliance and Risk team.• Prepare and deliver end user training and reference material, including online delivery using Skype for BusinessDevelop Excel reports for monthly and quarterly executive reporting, in particular:• Connecting to a data source;• Writing macros;• Using pivot tables, filters, conditional formatting and charts Show less

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  Office of the Director of Public Prosecutions

  May 2016 - Jun 2022

  Senior Business System Analyst

  Review existing and new processes for development towards digital practices: from evolving the current Intranet schema, to converting paper forms and manual processes with automated workflows using SharePoint. I am responsible for gathering requirements; designing concepts and models; consulting stakeholders; delivering workshops, user tests and training; and collaborating with external providers; whilst completing documentation as required, to comply with ODPP policies and procedures.I work by the Requirements Traceability Matrix to ensure clients’ needs are initially understood, continuously explored and sufficiently tested to enable delivery of a solution that is fit for purpose. • At ODPP, I have been instrumental in designing and managing development of solutions across multiple projects for various units of work including: Drug Court Report Backs, digitising practices for Learning & Development, Pre-Trial Unit, Crown Chambers, Directors Chambers and several conceptual projects • Consult stakeholders to gather and validate business objectives • Organise and conduct user research, design thinking workshops and other requirements elicitation activity • Synthesise and document findings from discovery, while collaborating with developers, testers and solution architects in an agile practice • Prepare process diagrams using Microsoft Visio • Prepare business proposals and project charters • Plan and facilitate user acceptance testing and feedback to manage issue logs • Provide demonstration and training to end users that is contextual to their practice • Oversee application upgrade and migration from SharePoint 2013 to SharePoint 2016 then to SharePoint 2019 and SharePoint Online Show less

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  EnFact Pty Ltd

  Jun 2022 - May 2023

  Compliance Solutions Manager

  As a growing business, EnFact’s need to systemise their process to provide scalability called upon my skills and experience in transforming their paper-based processes from disparate systems to a streamlined workflow across integrated applications that suit the company’s model and budget.My agile approach to develop the system in iterations ensured we always had a working model from concept to pilot to launch, while minimising disruptions to the engineers in their day-to-day work. I also prepared documentation and facilitated training sessions as part of delivering the solution.Although Annual Fire Safety Statements (AFSS) are currently only being regulated in NSW, the system I developed is flexible enough to allow for legislation that applies to other states particularly Victoria and Queensland. This enabled consistent management and documentation for clients who have assets in NSW and other states. In turn, the clients can prepare their reporting easily while still complying with their internal policies. While at EnFact, I also filled the Compliance Manager’s position for six months while they were recruiting for a replacement. This provided me a 360-degree view of the various roles in the company and fine-tune the solution I was developing. Additional capabilities included working with the exported data to develop a Power BI dashboard for external stakeholders’ access. I then developed their SharePoint document library to provide external users access to their assets’ records. This made it easier for the engineers to manage and share artefacts, reducing risks in missed documentation and ensuring the client sees current reports. Show less

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  FIS

  May 2023 - Jan 2025

  Senior Business System Analyst

  Develop and deliver the Procedures Manual in line with the Managed Services Agreement with Commonwealth Bank of Australia (CBA) as part of the Merchant Modernisation (MeMo) project. My approach is to champion a long-term strategic focus on setting systems in place that foster continuous improvement.The Procedures Manual is a key artefact, an interlocking document between FIS and CBA. It highlights the underpinning processes to ensure availability and operability of the MeMo solution. I evolved this knowledge base from a set of PDF documents to a SharePoint solution library. Various apps use metadata to relate content and provide the user contextual views. For example, the Action Items Register streamlines visibility from operational forums to items escalated to the executive forums.The MeMo Solution Library saves time while providing information that is current and reliable.To ensure the FIS BAU team is operationally ready, my approach involves facilitating process reviews with the BAU teams, consulting the project teams, and aligning objectives with the governance forums. This highlighted gaps in the knowledge transferred, the processes, traceability of requirements and team structure. This resulted in developing and implementing a knowledge system to ensure consistent delivery of training and understanding of each domain and product capabilities. We published training modules on the FIS LMS platform for content specific to the MeMo solution, then integrated existing modules related to ITIL management. This reduced the time to prepare and publish training packs, while maintaining consistency and compliance with global practices. This program helps managers reduce time to onboard MeMo resources.I also mentored the Service Delivery team to evolve their own skill sets into a cross-functional team to champion a high performing customer-centric managed services for CBA. Show less

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  ANZ

  Feb 2025 - now

  Senior Business System Analyst

  CPS230 and beyond