Pedro Tavares

Experience

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  RAR - Refinaria de Açucar Reunidas

  Jan 1997 - Jan 2000

  Maintenance Technician

  O&M: - Cogeneration system - Low voltage electrical systems - Instrumentation and automation equipments

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  Automatex - Equipamentos Industriais, Lda

  Sept 2006 - May 2007

  Graduate Engineering Trainee

  Electrical Installations - Cost estimation- Residential- Industry- Swicthboards

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  Self-employed

  May 2007 - Dec 2007

  Electrical Project Engineer

  Electrical Installations: - Design (Autocad)- Calculation and Dimensioning

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  Festo

  Sept 2007 - Sept 2009

  Automation Engineer

  Main tasks- Design, implement and test automated machines;- Troubleshoot problems with mechanical, pneumatic and electric systems- PLC programming- Implement systems based in electric and pneumatic drives- Servo pneumatic positioning

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  SGO

  Dec 2007 - Jul 2008

  Teacher at SGO - Technology and trainning School

  Disciplines- Electric Machines (Motors and Transformers)- Automation and PLC

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  EFACEC

  Sept 2009 - Jun 2017

  - Build strong relationships with customers for new business development opportunities;- Manage hiring, training, retention and performance of the customer service team;- Develop procedures and policies for better handling of customer correspondence and customer complaints;- Schedule meetings with the internal teams to discuss and resolve customer service failures/customer concerns on time;- Monitor business and process metrics to measure and manage customer service effectiveness. - Responsible for the operations and maintenance strategies and processes of the clients for the technical and commercial performance of the assets;- Manage the relationships with the O&M Contractors;- Identify O&M improvement areas and to initiate, recommend and provide solutions; Show less Responsible for carrying the followings tasks in renewable energy systems, particularly, electronic converters for wind turbines and photovoltaic power plants - Worldwide.Wind converters: CW2000RP8.3/8.4 (Repower 2MW Turbines) PV inverters: Efacec,SMA, Danfoss, Ingeteam, Green Power, SiemensMain tasks- Commissioning- Technical support - Hotline service 24hours- Ensure that equipment works to its specification;- Create and carry out test procedures;- Investigate problems, diagnosis/repair faults;- Troubleshooting;- Write reports and documentation;- Provide technical support to the client;- Ensure safe working conditions; Show less

  • Service Manager | O&M Contracts - SOLAR

    Jul 2012 - Jun 2017

  • Service Engineer - EFACEC | Renewable Energy

    Sept 2009 - Jun 2012
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  Domino Printing

  Jun 2017 - now

  As the Director of Operations, I am dedicated to optimizing logistics, enhancing efficient production, and fostering a culture of continuous improvement, all with a keen focus on exceeding customer expectations.- Leading and optimizing supply chain operations - Developing and implementing logistics strategies to enhance performance and meet customer needs.- Managing relationships with all business stakeholders to ensure timely and accurate delivery.- Supervising manufacturing processes to maintain high quality and efficiency.- Implementing best practices in production planning and control to meet customer demands.- Ensuring compliance with safety and regulatory standards.- Promoting a culture of continuous improvement- Identifying and addressing process inefficiencies to enhance productivity and reduce costs, ultimately benefiting the customer.- Leading cross-functional teams in problem-solving initiatives and performance improvement projects focused on customer satisfaction.- Ensuring that all operational strategies and activities are aligned with customer expectations and requirements.With a strong emphasis on operational efficiency and customer-centric processes, I am committed to delivering exceptional results and driving sustainable growth. Show less

  • Director of Operations

    Sept 2022 - now

  • Service Director - Portugal

    Jun 2017 - Oct 2022