Kelley Baron

Experience

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  Arrowhead Hospital

  Apr 2010 - May 2015

  Lead Environmental Services Tech

  *Assisted with daily tasks, scheduling and problem solving in department. * Supervised daily tasks of EVS staff. *Trained new employees ensuring the understanding of infection control. *Involved with the in patient, out patient satisfaction team, and lean management. *Assisted with patient rounding and room inspections. *Responsible for maintaining facility in a sanitary, neat, and safe condition. *Submitted work orders for all areas of hospital to insure safe environment for patients, visitors and staff. Responsible for handling multiple needs and priorities while maintaining the highest level of customer service. Show less

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  Brookdale

  May 2015 - Nov 2016

  Receptionist/ Concierge/Sales

  *Greet visitors in a professional and pleasant manner. *Receive incoming calls and ensuring questions and needs are directed to appropriate person.* Serve as community ambassador to visitors; answer general question from potential residents and inquiring families. Provide brochures and packets as requested.* Perform administrative and clerical support tasks for community, including updating resident rosters and distributing mail. *Log all doctors’ appointments and schedule transportation to/from appointment. *Maintain and/or improve community occupancy level and revenue production in accordance with business and marketing plans. *Manage sales process by understanding prospective residents' needs and educating them about the community's services and programs. Conduct tours for potential residents, inputting information into management system.* Coordinate and complete activities needed for sales, conducting initial assessments or sales presentations, and ensuring required forms are completed.* Increase community awareness through participation in outside events, and local community involvement.* Assist Activity Director by encouraging participation. Engage residents in purposeful activities in lobby. Show less

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  The Montecito Senior Living

  Feb 2017 - Jul 2021

  Administrative Assistant/Concierge

  Provided coverage for Concierge as needed.Accounts payable, contacting vendors as needed.Performed general office duties; multi-phone system, delivered messages, filing, faxing, copying.Ordered office supplies.Managed resident pet documentation.Provided clerical support to other departments.Assisted BOM with onboarding and conducted new hire orientation.Coached new employees.Submitted Long Term insurance documents for payment.Maintained personal and resident files.Fully COVID vaccinated.Concierge-2/2017-9-2019Maintained outstanding attendance record.Answered multi-line phone system directing callers to appropriate personal.Greeted visitors and customers upon arrival. Offering assistance and answered questions.Sort and distributed incoming mail, packages and correspondence.Reported maintenance concerns using Tels software.Liaised with housekeeping and maintenance staff to address requests made by residents.Assisted with new resident and departing resident paperwork.Maintained resident roster.Faxed/copied materials as requested.Observed and maintained the confidentiality of residents and staff. Assisted Activities, making holiday decorations for community. Show less