William Traub

Experience

• 

  Publix Super Markets

  Jun 2012 - Dec 2021

  • Customer Service Staff

    Jul 2018 - Dec 2021

  • Cashier

    Dec 2015 - Jul 2018

  • Front service clerk

    Jun 2012 - Dec 2015
• 

  SecureSI

  Jan 2020 - Mar 2020

  Intern

  · Worked with Ryan Waters of Secure-SI who supervised network configurations & computer installation troubleshooting tasks. · The internship was conducted at the following locations: Baptist South Hospital, Avanti Medical Spa, and the Florida Institute for Reproductive Medicine.

• 

  Bank of America

  Oct 2020 - Nov 2021

  Technical Support I - Help Desk
• 

  Maximus

  Nov 2021 - now

  Technician, IT - Field Services· Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing, and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in the assigned region. · Provides support for problem resolution in Cherwell ticketing system, knowledge bases, troubleshooting manual, and or job aids.· Lead NGBPO Image remediation project - Worked with the Software Deployment and MECM team to remediate issues with NGBPO agency’s current Windows 20H2 -21H2 Image (Learned and aided in correcting UDA install and Task sequence of Applications) and documented process.· Lead streamline project for current 21H2 Image for PHEAA & DMCS agencies. Worked with the Software deployment team and MECM team to correct UDA sequence - ensuring all required applications for agencies were present during the imaging process and documented process.· Assisted security team with support for NGBPOs Plan of Action & Milestones (POA&M) policies, vulnerability/patch management, and risk management for Federal compliance.· Leading ongoing Knowledge Base (Job Aid) Project for the IT Field Services team at Jacksonville, FL.· Primarily responsibility: Provide front-line support for contact center Customer service representatives for desktops in support of a government agency. Imaging, configuration, auditing, and deployment of all end-user computer systems and their centralized management systems. Testing, maintaining, troubleshooting, and supporting PC hardware, mobile devices, software, and associated operating systems. Develops, maintains, and deploys operating system images for the organization’s workstations. Ensure that tracking and reporting requirements are consistently maintained and updated at all times in regards to help desk tickets opened, closed, pending, User ID’s, accurate number of licenses and disabled accounts, as assigned by the leadership team. Perform other duties as assigned. Show less

  • Senior Technician

    Sept 2024 - now

  • IT-Enhanced User Services - Tech IV

    Aug 2023 - now

  • Field Services - System Tech IV

    Jun 2022 - Aug 2023

  • Field Services - System Tech II

    Nov 2021 - Jun 2022