Clara Vilaplana Alcorisa

Experience

• 

  // FOUR MOMENTS

  Jan 2015 - Jul 2017

  Project Manager

  - Plan budget, time and resources on the agency's side- Request offers, negotiate prices and select external service providers- Calculate offers for client projects- Create and plan complex client projects while inserting subproject dependencies using agency-­specific software- Assign tasks and set milestones (clients, agency and external service providers)- Ensure commercial and operational controlling (deadline and budget monitoring, content check, implementation and publication)- Interface to finance accounting (project-­specific)- Key contact for clients- Key contact for external service providers- Prepare and run project meetings with clients, staff and external service providers- Report regularly to the management- Prepare agency presentations Show less

• 

  LEXIC VIVACTIS

  Jan 2018 - Jan 2020

  Account Manager/ Marketing

  - Identifying opportunities (up-selling, cross-selling)- Developing proposals and budgets- Project briefing- Ensure the timely and successful delivery according to customer needs and objectives- Be the primary point of contact and build long-term relationships with customers- Forecast and track key account metrics - Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships- Customer advice- Production team supervision- Overseeing customer account management, including negotiating contracts and agreements to maximize profit- Head of projects- Identifying industry trends Show less

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  Global Blue

  Feb 2020 - now

  - Managing and developing the assigned customers’ portfolio- Development of client portfolio in the area of Barcelona and the Balearic Islands- Visit the customers, training, and improving customer’s knowledge with new services and digital solutions as well as business development, business statistics and CRM- Delivery of sales targets- Delivery of account specific contractual obligations and agreed activities at store level- Periodically report to Sales Manager- Closing of commercial agreements- Improve merchant’s knowledge and expertise with the services- Maximize Tax Free business. Hunting- Business Statistics analysis, presentation, discussion and action- Action plans and store visits in line with company segmentation model- Accurate use of CRM to plan, record and report account specific activity- Development of the customer basis in the respective area- Diligent implementation of group strategies and sales tools- Control the receivable to minimise bad debts exposure Show less

  • Key Account Manager

    May 2022 - now

  • Account Manager

    Feb 2020 - now