Anson Strachan

Experience

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  Business Connexion

  Oct 1997 - Mar 2006

  Project Consultant

  o Receives and log requests for support from help desk, other service delivery staff and/or users. o Investigate problems and other requests for support and determine appropriate actions to take.o Eppix Billing and Customer Solutions when doing bill runso Works with colleagues and clients/users to investigate operational requirements and problems. Log requests for change (RFCs) on the change management database, ensuring accuracy and consistency of data.o Use database management tools to investigate, diagnose and resolve database problemso Use database management systems software and appropriate analysis equipment to collect routine database performance statistics and create reports, including proposals for improvement.o Participates in the configuration of software and equipment for systems testing o Participates in the systems testing of platform, documenting faults, implementing resolutions. o Use sampling techniques, where appropriate, and statistical analysis to monitor irregular activities o Use support tools to integrate and analyze the basic information o To provide a high level of support on designated application supportedo Deal quickly and effectively with escalated help desk issues and requestso Provide complete signed off documentation in the agreed format, accurately and timeously o Constantly ensure all IT assets within area of responsibility are effectively maintained o Perform Network support regional infrastructure o Effectively implement network security at regional level o To complete networking requests timeously and in terms of specifications and quality standardso Support Internal Systems. Oversee troubleshooting and system backupso Identify opportunities to provide expert support where appropriate o Oversee troubleshooting, systems backups, archiving and disaster recoveryo Achieve the objectives and deliverables of SLA's within user base Show less

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  ISolve

  Oct 2007 - Aug 2009

  Applications Support Specialist

  o To provide a high level of support on designated application supportedo Eppix Billing and Customer Solutions when doing bill runso Daily support on applicationso Establish and maintain good user relationshipso Achieve targets as per agreed SLA on applicationso Compile monthly reports for management as per deadlineo Maintain a call handling process and procedures as per QMSo Respond to all calls logged as per SLAo Provide high‐end client support

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  SAB Miller

  Apr 2011 - Jan 2013

  Merchandising Assistant

  o Monitor Merchandising Specialists Purchase Order and Invoice payment requests on SAP Electronic Buying Programso Provide Administrative support to internal Customerso Ensure payments to suppliers are affected timeouslyo Generate internal ad hoc Reportso Create shopping carts and assist with any MS querieso WBS checked to ensure sufficient funds availableo CE sent to Genpact (India) to create PO.o Created and released Purchase order before invoice date and match invoices.o Invoices checked and sent to Genpact(India) for GRNo Hardware/Software Installationo Test hardware/software affected using supplied test procedures and diagnostic tools Show less

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  Jaguar Land Rover South Africa

  Mar 2013 - Mar 2014

  Assistant Car Hire Manager

  o Act in supporting role to Car Hire Managero Track vehicles out on Car Hire under dealer instructiono Evaluate process adherence in relation to claim and approve when dealer is within parameterso Assist dealer through repair process through liaison with internal departments, as well as educate Dealer Network.o Arranging vehicles with Car Hire Companieso Update Car Hire Spread Sheet with detailso Update & Process CWAo Follow up with Dealer / JLRSAo Update Car Hire Companies from time to time Show less

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  Osiris Trading

  Mar 2014 - Jul 2017

  Customer Support

  o Responding to all incoming customer queries, via calls, live chat and e‐mail.o Ensuring that all communication/volume received on my shift is dealt (assigned outbound tasks) with in the required timeframe/manner.o Ensuring that any communication with our clients is of the expected quality.o Liaising with the Team Leaders/Floor Managers to hand over customer related issues.o Monitoring Internal Systems and informing the Floor Manager on duty if these are not operating, or responding, correctly. Show less

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  Amobia Communications

  Aug 2017 - Jan 2018

  Technical Support Engineer

  o Respond to client queries in a professional manner via email, telephone and in persono Generating renewed business from lapsed clientso Identifying when a client should be rewardedo Correctly recording all communication with clients.o Correctly escalating queries to other departments (should the need arise)o Configure routers as per company specifications.

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  Self-employed

  Jan 2018 - now

  Actively looking for Employment
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  Sanlam

  Mar 2023 - now

  Fund Administrator