Deep Enrich
Aviral Batra
Dy. manager
705 followers
Gurugram, Haryana, India
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Skills
Vendor managementManagementStrategyOutsourcingCrmProgram managementBusiness process improvementLeadershipTeam managementChange managementProject managementSix sigmaTelecommunicationsPerformance managementEnterprise softwareCall centersAbout me
VP/Business Leader - Business Strategy, Customer Advocacy, Digital Transformation, CRM Deployment, Program Management, Strategic Outsourcing, Six Sigma
Education
Educational Institution
1987 - 1991B.tech
National Institute of Technology, Kurukshetra, Haryana
1987 - 1991B. tech
Faculty of Management Studies - University of Delhi
1996 - 1999Mba
Experience
Eicher Tractors
Jan 1991 - Jan 1996Dy. manager
GE
Jan 1999 - Jan 2001Global sourcing manager
Hewlett Packard Enterprise
Jan 2001 - Jan 2002Manager- contact center
Max Life Insurance Company Limited
May 2003 - May 2006Vice president customer service & ops
Airtel
Oct 2006 - Aug 2011Vice President - Customer Services & Shared Services
Aug 2009 - Aug 2011General Manager - IT PMO & Governance Head
Oct 2006 - Aug 2009
Wipro
Sept 2011 - Sept 2016General manager & account head - telecom
HP
Sept 2016 - Nov 2017Country manager - customer advocacy
Licenses & Certifications
Digital Analytics for Marketing Professionals: Marketing Analytics in Theory
Coursera Course CertificatesApr 2016
Reasonable Cybersecurity for Business Leaders
LinkedInSept 2020
Marketing in Digital World
University of Illinois Urbana-ChampaignJan 2016
Explorer
HPAug 2020Learning XAI: Explainable Artificial Intelligence
LinkedInSept 2020Marketing in a Digital World
Coursera Course CertificatesMar 2016
Six Sigma - Green Belt
Max Life Insurance Company LimitedBlockchain Basics
LinkedInSept 2020
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