Isha Priya

Experience

• 

  Infosys

  Jan 2006 - Mar 2021

  🔹 Managed the RUN team responsibilities for Anti Money Laundering (AML) systems within the compliance domain. Oversaw successful data processing, timely generation of compliance reports, and ensured prompt resolution of AML customer queries.🔹 Led Business as Usual (BAU) operations, ensuring compliance with requirements, acceptance criteria, and quality standards. Acted as a bridge between IT and Business, addressing daily user issues and ensuring smooth application functioning.🔹 Provided accurate and timely status reporting, delivering progress reports to governance forums at agreed intervals. Demonstrated proficiency in shell scripting, SQL on Oracle DB, and infrastructure management, taking responsibility for project and service level agreements.🔹 Maintained effective coordination and communication with multiple stakeholders, including end-users, business teams, and third-party vendors, leveraging strong interpersonal and communication skills.🔹 Served as the team lead for day-to-day business queries and issues, employing Agile Way of Working. Conducted workshops with users for requirement gathering and enhancements.🔹 Undertook minor code development/enhancements for IT operations, covering design documentation, coding, testing, and post-implementation verification. Developed new reports and UI designs using Oracle APEX for an in-house reporting platform.🔹 Worked on AML product (Detica NetReveal) for modules such as CDD/ODD, WLM, Services Manager, and Configuration Manager. Supported daily operations, addressed user queries, and met business requirements.🔹 Provided team mentoring and coaching for release and deployment, handling incidents, changes, and service requests. Meno dettagli 🔹 Service Transition lead for a mining client in Brazil, overseeing the ERP application managing employee appraisal data and profiles. Ensured 24/7 functionality and promptly resolved user issues.🔹 Led support teams after acquiring knowledge transfer (KT) from existing teams for both the mining client and Brit Insurance.🔹 Managed Data Warehousing and Finance cluster for Brit Insurance, utilizing SAP BO for data warehousing and Expense@Work for claims and invoices.🔹 Facilitated technical and functional knowledge transfer, established guidelines for Business as Usual (BAU) handover, outlined Service-Level Agreements (SLAs), and coordinated operational activities.🔹 Oversaw the execution of contracted services, ensuring adherence to SLAs and Key Performance Indicators (KPIs) for critical business apps and processes.🔹 Provided accurate and timely status reports to governance forums at agreed intervals.🔹 Efficiently managed incident/change/problem management within SLAs, coaching the team on best practices, and mentoring new members on ITIL processes.🔹 Demonstrated strong team coordination, communication, and planning skills while leading the Technical Support team for user tickets and addressing day-to-day business issues.🔹 Led the Operations team for readiness, planning, and execution of Annual Disaster Recovery (DR) process rehearsals, including documentation and execution plans. Meno dettagli 🔹 Served as a Senior team member offshore, later advancing to the role of an Onsite Coordinator. Managed coordination between offshore, onsite, and clients for a portfolio of 7 Assurance Applications.🔹 Orchestrated seamless coordination between offshore, onsite, and client stakeholders.Demonstrated proficiency in understanding and effectively communicating new requirements or enhancements to the team.🔹 Provided consistent PS&M support, resolving client queries/proposals, addressing business requirements, and ensuring regular application health reporting.🔹 Maintained an impressive 99% SLA Adherence from both onshore and offshore teams.🔹 Contributed significantly to several major releases for the ongoing project. Meno dettagli 🔹 Played a key role in supporting and maintaining the entire application environment, ensuring optimal functionality and operational efficiency through necessary enhancements.🔹 Responsibilities included:1. Conducting Support & Maintenance – Executed environment and software currency upgrades, ensuring the stability of the application.2. Planning Enhancements – Strategically planned functional upgrades, gathered requirements, and oversaw the build/code and testing processes.3. Providing Regular PS&M Support – Addressed client queries, proposals, and business requirements, while offering routine application health reporting.🔹 Core responsibilities encompassed:1. Development of scripts and code changes2. Stress Volume Testing3. Requirement gathering4. Execution of Test Cases5. Defect Tracking6. Defect Resolution7. Test Status Reporting8. Updation of Deliverables/DocumentsContributed significantly to a dynamic software engineering role, actively supporting the team and ensuring the robustness of the application environment. Meno dettagli

  • Senior Associate Consultant

    Apr 2018 - Mar 2021

  • Technology Analyst

    Jan 2013 - Mar 2018

  • Senior Systems Engineer

    Jan 2009 - Apr 2013

  • Software Engineer

    Jan 2006 - Jan 2009
• 

  Odido Nederland

  Jan 2021 - Jan 2024

  IT Change And Release Manager (via Wipro)

  🔹 Led cross-functional teams, including developers and testers, to streamline software releases, resulting in a 20% decrease in release time and close to a 50% reduction in release-related incidents.🔹 Orchestrated the end-to-end IT release execution, ensuring quality and minimal risk while maintaining ownership of the release calendar and planning, following ITIL best practices.🔹 Developed and communicated enterprise-level IT release plans, schedules, and deployment strategies to facilitate smooth roll-outs and effective change management.🔹 Collaborated closely with Incident and Change Management teams to resolve operational issues during the release after-care and closure, adhering to ITIL processes.🔹 Mentored teams in deploying releases effectively and promoted best practices.🔹 Championed process standardization and automation initiatives to continually seek improvement opportunities within the organization. Meno dettagli

• 

  ING Nederland

  Jan 2024 - now

  Incident Support Manager