Andreea Ionita

Experience

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  GENPACT

  Jan 2008 - Jan 2010

  Accounts Payable Customer Service

  - Finance and Accounting- Invoice processing and customer solution center - Creation of training materials.- SOX Controls - Processing & analysis financial Reports- Daily reporting.- Support for Finance Department on Due Invoices - Single Point of Contact for german customers in pharma industry

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  Oracle

  Aug 2010 - Jul 2014

  Senior Sales Support Representative

  - Responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized German customers and handling any resulting queries that the customers may have about their contracts.- Correctly identifies customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.- Accountable for timely service renewals for small to medium-sized customers in assigned territory.- Educate customers on e-business practices and any associated contractual implications.- Accurately forecasts business targets and opportunities in territory.- Promptly handle and solve customer objections and complaints.- Prepare correct sales orders and quotes.- Educate customers on e-business practices and any associated contractual implications - Ensure customer awareness and understanding of the applicable elements of the Support portfolio - Manages exceptions for customers with issues that may delay or inhibit renewals - Accurately forecast business targets and opportunities in territory Show less

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  Honeywell

  Jul 2014 - Jan 2024

  - Follows-up on and resolves day to day logistics issues with regard to OEM product shipments, coordinates information flow between our logistic partners, customer service, supply chain and the OEM customer to meet and exceed their delivery performance expectations. - Focal point to solve critical logistic delays as well as to organize expedited deliveries in cases where our OEM customers require it. - Responsible for coordinating and ensuring flawless bulk deliveries including regulation, customer requirements, technical specifications with special focus on YF deliveries to Auto OEM customers- Provide input to business and logistics procurement & operations on logistic market intelligence & trends- Manage the resolution of all carrier related customer complaints and ensures corrective actions are implemented and available within expected lead-time Show less - Monitors (weekly/daily) customer EDI for the assigned portfolio of customers;- Monitors daily shipments to customers in accordance with the customer EDI;- Develops and monitors (together with the Sales Team) recovery plans for past dueshipments in accordance with the capacity acquired by the customer;- Responsible for the OTTR customer delivery metric (internal and customer portal rating);- Responsible for weekly demand arbitration and production planning;- Ensures positive rating on the yearly corporate ISOTS Lloyd audit;- Ensures cost recovery for premium transports following the CSC procedure. Show less

  • Sr Material Planning

    Mar 2019 - Jan 2024

  • EMEAI Sr Logistics Specialist

    Nov 2016 - Feb 2019

  • MPS & Customer Desk Representative

    Jul 2014 - Nov 2016
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  Arxada

  Jan 2024 - now

  Planning Manager